Lexus of Pembroke Pines

Andre was quick great customer service straight to the point and made everything an easy process for me thank you again point and made everything an easy process for me thank you again More

I showed up with 2 known issues and was asked to agree to an $180 diagnostics fee. After leaving the car in the shop for 3 days they came back with the diagnostic - same I had already disclosed. Then they an $180 diagnostics fee. After leaving the car in the shop for 3 days they came back with the diagnostic - same I had already disclosed. Then they suggested to include additional work for the first issue and told me the second one they had to call in a third party to resolve. Pricing was outrageous More

Michelle was professional and curteous. She provided all information requested, referred me to appropriate indivual and followed up in a timely manner. She provided all information requested, referred me to appropriate indivual and followed up in a timely manner. More

Great customer service and knowledgeable! All of my vehicle concerns were addressed and fixed. Thank you! All of my vehicle concerns were addressed and fixed. Thank you! More

Excellent Service, prompt attention to detail and quick updates on what was wrong with my car. updates on what was wrong with my car. More

REGRESE A ESTE LUGAR POR SEGUNDA VEZ, me gustan sus carros y especialmente la asesoría de Veronica Rodríguez, excelente asesora, diligente, honesta y muy humana, característica muy valiosa en un vended carros y especialmente la asesoría de Veronica Rodríguez, excelente asesora, diligente, honesta y muy humana, característica muy valiosa en un vendedor .asesorar al cliente desde sus necesidades . Donde ella esté voy yo a comprar ♥️ More

Andres was great, thorough, and knowledgeable about my car. Service was great. Thank you Andres! car. Service was great. Thank you Andres! More

It’s easy when you sell a top rated product that is the class of the industry. However, without customer service, and a genuine, willing to work with the clients amounts to nothing. These guys are great th class of the industry. However, without customer service, and a genuine, willing to work with the clients amounts to nothing. These guys are great they get it, and they truly care about the customers needs. I highly recommend, this is my second purchase of Highline cars this time a GX 460 luxury. Greg Carr great process great experience. More

Like their Personalize & ontime services, Waiting Lounge and other facilities while you wait is very good and other facilities while you wait is very good More

I believe I was being outright cheated! I had a problem with one of my key devices. When I brought my 2014 Lexus ES 350 in for service, I brought both of my keys with me. After leaving my c I had a problem with one of my key devices. When I brought my 2014 Lexus ES 350 in for service, I brought both of my keys with me. After leaving my car with the Service Department, I immediately went to the Parts Desk. The person there fixed the problem. I told the car service person that one of my keys was not working but it was just fixed. He said the other key (the one with the car) was not working either. I asked him to please check it out before my car is finished so I can have it fixed without waiting there any additional time. I had arrived at 12 noon; it was estimated to be completed by 3. At 3 he told me my car was done. I asked him what about my key? He said no, it's not working, and I need a whole new key. . . So, now I had to spend additional time on this. I went to the Parts Desk, the person there said there is nothing wrong with the key. He replaced the battery just in case. I asked if he could talk with the service person - he did call him and told me he says I need a whole new key which would cost about $385. I went to the service person and told him I want to try the key before buying a new one. Longer story short - I tried my key over and over again, and it worked perfectly each time. CUSTOMER BEWARE! More