Lexus of Pembroke Pines

I brought my car for 25K miles maintenance/service. I was in and out in 1 hour! Very pleased! Sebastian made sure my car was taken care of and I could be on my way out in no time! Go check this place o I was in and out in 1 hour! Very pleased! Sebastian made sure my car was taken care of and I could be on my way out in no time! Go check this place out. More

There isn’t enough space to describe the xxxx show Lexus of Pembroke Pines had out me through this past week. From the nasty lady on the service dept that couldn’t direct my call, to the incompetent service of Pembroke Pines had out me through this past week. From the nasty lady on the service dept that couldn’t direct my call, to the incompetent service mechanics that said may bettery was fine despite getting stranded twice, to the fact that when my batter was replaced it was a reused battery that was used vs a new one. xxxx SERVICE- embarrassment. More

Melissa Ho as always exceeds my expectations by being professional and with a personality that is 2nd to none. professional and with a personality that is 2nd to none. More

Amazing experience purchasing the dream car for my wife. Efrain went above and beyond to answer all the questions. Lexus has an amazing employee with Efrain. Great asset to this wonderful company Efrain went above and beyond to answer all the questions. Lexus has an amazing employee with Efrain. Great asset to this wonderful company More

Every experience has been positive. From sales to maintenance to cafeteria staff. Patrick Hew is amazing and has been so helpful. He has made owning my Lexus an absolute treat. My mai From sales to maintenance to cafeteria staff. Patrick Hew is amazing and has been so helpful. He has made owning my Lexus an absolute treat. My maintenance visits have been quick and easy, and I was able to work from the spacious and comfortable waiting area. I have enjoyed snacks while waiting at the cafeteria and the staff there are so friendly and helpful. It has truly been a pleasure to deal with the Lexus of Pembroke Pines family. More

Nick Holden excellent. Wish the market was better for all of them. I have leased vehicles from Lexus since at least 2013 and even after moving to Satellite Beach have alw Wish the market was better for all of them. I have leased vehicles from Lexus since at least 2013 and even after moving to Satellite Beach have always preferred to do business with them. More

Andres was good. Andres from finance got an attitude because I didnt add on the extras like gap, tire and extended warranty. Second time having a bad experience with Andres from finance got an attitude because I didnt add on the extras like gap, tire and extended warranty. Second time having a bad experience with finance since coming there. Very disappointing since im buying a car. More

Honestly, extremely unhappy with this service and will not be returning to this location. Our service associate Juan does not care about customer service and lazy in the way in which he does his job. We c not be returning to this location. Our service associate Juan does not care about customer service and lazy in the way in which he does his job. We can in for a walk in appt. Was told that it would take approx. 2 hours which was understood. We had no issues with that at all. Juan asked if we would be waiting for the vehicle at Lexus or leaving and waiting for a call back to pick up. We let him know that we would be waiting inside. He said, "Great I'll either call or grab you from inside." I patiently waited the 2 hours, with no call nor an associate coming to grab me. I knew I was a walk-in and figured there were other appts ahead of me so I patiently waited another hour. Still no call and no associate to come grab me. At this point, I thought that sufficient time had passed to look for Juan and ask him about our vehicle. When I went back into his office, I let him know that it has been 3 hours and wanted to know how much longer the service would take. He fumbled around with the papers on his desk trying to locate our paperwork. He didn't recognize me nor remember me when I came in which just shows the type of care he holds for customers. He finally looked in the "done" pile, and says "oh, this was finished an hour ago.. I texted you." I let him know that I did not receive a text and he looked at me and said, "I don't know what to tell you, I texted the number on file..", which was incorrect. I asked why he didn't look at the service slip that had the correct phone number on it and he still proceeded to say because he texted the number on file. Like, what is the point of the service valet to fill out a service slip and ask for a name and phone number if the service associate is going to totally ignore it? The slip was stapled on the very top of all the paper work and it had my name and my phone number. And the attitude after Juan made the mistake was unwarranted. He messed up because he was being lazy and did not care. And instead of acknowledging his mistake he was unapologetic and annoyed that I was frustrated. Just poor customer service overall, and extremely disappointed. WILL NEVER GET A SERVICE HERE AGAIN. More

Looking for a new car, we end at Lexus in Pembroke Pines, and cross path with Kazi. What a great experience, and what a huge difference a great sales person does. He take the time, no rush, to show us all wh and cross path with Kazi. What a great experience, and what a huge difference a great sales person does. He take the time, no rush, to show us all what they have that we like. Ending buying a NX350, even when my husband was not a fan of the brand before, Not anymore. Thanks for all your help, and your great service! More

Andrés dio una Excelente atención y cumplió con todas mis expectativas. Muy contenta con mi nuevo Lexus expectativas. Muy contenta con mi nuevo Lexus More