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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,601 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,601 reviews

September 07, 2022

Yomar and the team took time to make the deal fit my needs and I appreciate that. I would highly recommend this dealership More

by Mitsuko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moez Sachedina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2022 -

Lexus of Pembroke Pines responded

We are ecstatic to hear that our team went above and beyond to ensure you had a successful visit to Lexus of Pembroke Pines! Thank you for having confidence in us.

September 06, 2022

This was the best experience I had bying a new car. All the people were great to work with. More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario F Padron
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Sep 06, 2022 -

Lexus of Pembroke Pines responded

Mike, thank you for sharing your fantastic buying experience with our team at Lexus of Pembroke Pines! Safe driving!

September 06, 2022

Nick made this the best experience we have ever had buying a car! There was no pressure and we tested multiple different car models. Our purchase process was easy and the dealership was wonderful! We More

by Sparky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Nick and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

September 06, 2022

Marvens made my car buying experience enjoyable ! Always professional & knowledgable about the cars. Lexus of Pembroke Pines is my go to dealership for their amazing customer service ! Highly recomm More

by JenWilson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review, Jen! We are so glad to hear that you had a successful purchase experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

September 06, 2022

Ignacio made my experience extremely pleasant. Made it possible to receive a loaner while my car was being service, even send me a replacement loaner because the previous one had a flat tire.. Le More

by KMILORDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ignacio
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Sep 06, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Ignacio and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

September 06, 2022

Jodi Robinson was a pleasure to work with . One of the best experiences we’ve had buying a car. Very good communication and professionalism. Will definitely recommend Jodi Robinson and a Lexus More

by Olga
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jodi Robinson
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Sep 06, 2022 -

Lexus of Pembroke Pines responded

Olga, thank you for stopping by to review Lexus of Pembroke Pines! Jodi and the team will definitely appreciate your shoutout. Safe driving in your new car!

September 06, 2022

Excellent, professional service with great communication from the service rep Melissa. Always a pleasure to visit the service department. More

by LTAYLORMD23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
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Sep 06, 2022 -

Lexus of Pembroke Pines responded

Melissa and the team are always happy to help you out! Thank you so much for choosing Lexus of Pembroke Pines and we'll see you next time!

September 06, 2022

Patrick was very patient and kind. He was ready to answer my questions no matter how many times I asked him the same question. More

by Erlynen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2022 -

Lexus of Pembroke Pines responded

Patrick is one of the best in the business and we are thrilled to see that you had the chance to work with him! Thank you so much for choosing Lexus of Pembroke Pines and we'll see you next time!

September 06, 2022

Repair process took over a month and there were unresolved and additional issues. The manager eventually found a solution but overall I felt that the quality checks and balances were not at the lev More

by LAUREN K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Peterson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Najera
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2022 -

Lexus of Pembroke Pines responded

Lauren, I am sorry to hear that your vehicle took longer than anticipated to repair. We strive to deliver a seamless and straightforward experience, and it is disappointing to see that this was not better reflected in your time working with us. I understand that we have let you down, and I would appreciate the chance to speak with you to see if there is anything more I can do to help make things right. If you are willing to discuss this further, please feel free to reach out. Best, Delroy Lee - Collision Center

Sep 13, 2022 -

LAUREN K responded

Thanks for your concern. However the time to complete was just one of the issues. During the last week I was told a QC check was being conducted. When I picked it up there was a scratch and a rattling noise that was later discovered to be a loose suspension issue. When I brought this to the attention of the service team, they took the car back and stated it was the fuel door. The only helpful person was Roy who provided a loaner for the 3 additional days Lexus had to keep my car to repair the scratch and suspension issues. Accurate ETC and comprehensive QC checks are major areas of concern

September 06, 2022

The dealership is amazing! This is the best experience we have ever had buying a car! More

by Sparky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2022 -

Lexus of Pembroke Pines responded

We are so happy you had such a great purchasing experience with our team at Lexus of Pembroke Pines! Thank you for the 5-stars, and come by anytime.

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