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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,810 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,810 reviews

September 22, 2022

LS sound system is not what it was when I first got the car. When I am using the Bluetooth it chips out from the left speaker to the right speaker. the mechanics say that there's nothing wrong with the sp More

by rcoffy12
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Oct 03, 2022 -

Lexus of Pembroke Pines responded

I am sorry to hear that you are having trouble with your sound system. We want the most for our guests, and it is disappointing that we have left the wrong impression. I would appreciate another opportunity to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

September 22, 2022

Took my 2020 NX to be serviced and noticed my floor mat was missing and I notified the supervisor who thought I was lying about it, I just purchased the floor mates about a week ago More

by ANTHONY21UM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose
Oct 03, 2022 -

Lexus of Pembroke Pines responded

I am very sorry if we misplaced your floor mat, and I will bring this to my team's attention to ensure there haven't been any mistakes on our end. I apologize for the inconvenience here and hope we can resolve this soon. I will look for your information, but if I cannot find it, please call me directly so that I can ensure we are looking for the right mat. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 22, 2022

Lexus service department provides great service. Mr. I. Garcia is very professional. He keeps you informed of the status of your car. More

by CJCOOMBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Sep 22, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

September 22, 2022

There is no concierge shuttle service for those of us who do not want to wait. All the competitors in the area have that option. More

by KHUSBUKP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sebastian
Oct 03, 2022 -

Lexus of Pembroke Pines responded

Allow me to apologize that our lack of available shuttles left you feeling so frustrated. We want the best for our customers and will certainly address this feedback as a team. I hope we get another chance to impress you down the road. Thank you for reaching out and I welcome you to give me a call if there is anything else I can do for you. Best, Osiris Barcelo - Service Manager - (954) 443-2332

September 22, 2022

Jose is great. He is very attentive and explains everything. The wait is too long though. More

by teresa18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José Amador
Sep 22, 2022 -

Lexus of Pembroke Pines responded

Teresa, thanks for sharing your appreciation of Jose! We apologize if the wait was longer than anticipated. We hope to offer a more prompt experience next time. Until then!

September 22, 2022

Excellent costomer service, make every trip for service stress free and enjoyable Thank you Andres More

by anthonycampana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Sep 22, 2022 -

Lexus of Pembroke Pines responded

Thanks, Anthony, for the five stars for Lexus of Pembroke Pines! It's great to read that Andres continues to deliver excellent service. See you soon!

September 21, 2022

Mike Banko of Lexus Pembroke Pines is not at all your typical car salesman, he is the ONLY car salesperson you want to deal with and that will be the best decision you will ever make because I just did a More

by marlenegore051
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Lexus of Pembroke Pines responded

Thank you for this stellar review of Lexus of Pembroke Pines! We will be sure to let Mike know you really appreciated his help throughout the purchasing process. Safe driving in your new car!

September 21, 2022

We are always treated with a great deal of respect and everyone shows extreme interest in making sure that we’re happy. Staff go out of their way and are very friendly and accommodating. I’d like to speci More

by BENNETTBETH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edson Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gemma Urbina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jodi Robinson
Sep 21, 2022 -

Lexus of Pembroke Pines responded

Thanks so much for the five-star review for Lexus of Pembroke Pines! It's fantastic to have your trust and support in our business. Your kind words will be shared with Rohan, Gema, and Jodi for going the extra mile to ensure you were happy. See you next time!

September 21, 2022

Jose Amaro with Lexus of Pines is the absolute best! He's efficient, he's kind and he gets me in and out with no frills. More

by jbmisch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Sep 21, 2022 -

Lexus of Pembroke Pines responded

Thank you for the kind words about Jose and the Lexus of Pembroke Pines team! We're grateful for your business and support. See you next time!

September 21, 2022

It was an absolute pleasure working with Michele in my new Lexus car purchase. She went above and beyond not only in getting me the best pricing possible, but in expediting the process and delivering my c More

by kcamacho0316
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Lexus of Pembroke Pines responded

Congratulations on your purchase! We are thrilled that Michele and the team took such great care of you and earned your five-star review. Thank you from all of us at Lexus of Pembroke Pines!

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