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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,628 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,628 reviews

April 19, 2022

My worse experience so far. I was at the dealer for service at 7:30 am and 2 hrs later i have to complaint because the service advisor never calls me. I also had a previously More

by rigolajara
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Frank Guerrero, Nick Goglucci, Raul Marañón
May 04, 2022 -

Lexus of Pembroke Pines responded

I want to sincerely apologize for your disappointing experience. We never want to keep our guests waiting so I'm very sorry that your recent visit ran overtime and that your salesperson missed your appointment. Would you please give me a call? I would be grateful for the chance to earn back your business. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 19, 2022

MARVIN WAS THE BEST SALES PERSON IN THE ROOM THAT WENT ABOVE & BEYOND FOR ME TO WALK OUT WITH A AMAZING DEAL More

by youngjasmine3913
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for the enthusiastic review of Marvin! We are excited that you enjoyed your experience here at Lexus of Pembroke Pines and got a satisfactory deal. Congratulations on your new car!

April 19, 2022

JOHN STEIGLE-SERVICEDEPT. EXCELLENT SERVICE REP. HANDLED SERVICE IN EXCELLENT MATTER. ALSO PROVIDED RENTAL OF MY CHOICE, WHICH WAS GREAT. More

by finerealtyinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOHN STEIGLE
Apr 20, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking time to share this feedback! We are delighted to hear that John took excellent care of you and your vehicle. Hope to see you next time at Lexus of Pembroke Pines!

April 19, 2022

excellent professional work very attentive a lot of experience at all times they tried to give me the best service I never felt better when buying a car More

by Felipe Padron
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Guevara
Apr 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review, Felipe! We are delighted that our team took such great care of you and made you a happy customer. Safe travels from all of us at Lexus of Pembroke Pines!

April 19, 2022

My experience was great 👍. Julio took care of me and my family by hooking us up with a breakfast at the dealership after we drove for 4 hours to purchase a car there. It was ve More

by Artem H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
Apr 20, 2022 -

Lexus of Pembroke Pines responded

Artem - We appreciate you making the trip out to see us at Lexus of Pembroke Pines and are thrilled that Julio made your experience such a success. Thank you so much for allowing us the chance to assist you! We are grateful for your business and wish you and your family safe driving.

April 19, 2022

Excellent service, stress free, Simple process and easy going. Definitely would go back to buy again Thankyou More

by Daderay305
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We are so glad to hear that you found the right vehicle working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

April 19, 2022

Very nice and respectful. I was able to reserve a rental to my needs. Work fast, work is reliable I have a Lexus dealer next to my house about 10min away an I rather drive the More

by LLANOS360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Guevara
Apr 19, 2022 -

Lexus of Pembroke Pines responded

Your feedback lets us know we're doing a good job! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Thanks for choosing Lexus of Pembroke Pines!

April 18, 2022

I needed a new car. Met right sales person and drove away satisfied beyond words More

by Hkissn954
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darol from Finance , Mohammed I Yousuff
Apr 18, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are happy to hear that you found the right vehicle working with the Lexus of Pembroke Pines team. Safe travels!

April 18, 2022

My heart was set on an Ultrasonic Blue with white interior IS350. My local dealership in NC struggled to locate one but the Pembroke Pines team was relentless in their pursuit to find me the car of m More

by M Shamer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moez Sachedina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you found the right vehicle working with the Lexus of Pembroke Pines team. Drive safely in your new Lexus IS 350, and enjoy it! We hope to see you back again down the road!

April 18, 2022

The mechanic worked on my car was awful to fix one problem he created another. More

by sslow068
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Lexus of Pembroke Pines responded

We're sorry to hear you're having a new issue with your vehicle and would never intentionally inconvenience a client. Would you give me a call so I can assess what happened here and see how we can make it right? I won't be able to determine your contact details from this review. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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