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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,617 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,617 reviews

April 13, 2022

I have always had a great experience when it comes to the service of my car. The staff and my service person Jose always gives me great attention and service. More

by RONNIEH911
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Apr 13, 2022 -

Lexus of Pembroke Pines responded

Thank you for the five-star review for Lexus of Pembroke Pines! It is wonderful that Jose is always attentive to your service needs and leaves you confident in our business. Until next time!

Apr 13, 2022 -

RONNIEH911 responded

Ok thank you.

April 13, 2022

Accommodating in the schedule for pick-up and drop off. But the loaner car was dirty. And when they brought my car back there was actually an empty Gatorade can. They literally left trash behind in my car. More

by Lauste
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Vargas, Valentina
Apr 18, 2022 -

Lexus of Pembroke Pines responded

Lauste - I would like to apologize for the trash left behind in your vehicle and for the state in which your loaner vehicle was provided to you. This is certainly not the high standard of service we strive to deliver, but your feedback will help us improve moving forward so that we can provide five-star service next time. If there is anything further we can do to assist you, please don't hesitate to reach out to me. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 13, 2022

This dealership is excellent in service. Isidro Garcia is the best advisor and his services are superb. More

by JACKIE G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Apr 13, 2022 -

Lexus of Pembroke Pines responded

Jackie, what a fantastic review! Thank you for your high praise of Isidro and the rest of the Lexus of Pembroke Pines service team - it is our pleasure to assist you! Take care, and see you next time!

April 13, 2022

Amed is a great and kind salesperson. He was thorough, patient and made sure our needs were met and gave us honest opinions on everything he was asked. We will be in the market for a ne More

by Maloli14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amed Rordiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Lexus of Pembroke Pines responded

We are thrilled that you had such a terrific experience working with Amed! Thank you for choosing Lexus of Pembroke Pines and for sharing a five-star review. Safe travels until we see you again!

April 13, 2022

I have been very happy with the service provided by Pines Lexus and especially John Steigle. More

by RODNOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Apr 13, 2022 -

Lexus of Pembroke Pines responded

It always brightens our day to hear from satisfied clients. Thank you for your business and for giving John a shout-out - all of us here at Lexus of Pembroke Pines are sincerely grateful for the support!

April 13, 2022

Amed was a gentleman and an outstanding professional product specialist. He was very helpful in demonstrating the technical features of my 2022 Lexus ES350 ultra luxury vehicle. He guided me throughout More

by Maria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amed Rordiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam the techie
Apr 13, 2022 -

Lexus of Pembroke Pines responded

Maria, congratulations on your new 2022 Lexus ES 350! The Lexus of Pembroke Pines team is thrilled to hear that Amed was thorough and ensured you understand every wonderful feature your new Lexus has to offer. Thank you for your business and five stars!

April 13, 2022

My experience to date has been favorable. Negotiations are going well and I am looking forward to the delivery of my new car. More

by PROFAJK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Lexus of Pembroke Pines responded

We are always grateful to hear from a happy customer! Thank you for choosing Lexus of Pembroke Pines and for stopping by to leave a review. Safe travels ahead!

April 13, 2022

Staffs are very friendly and helpful. Waiting area is clean and offers free beverages such as coffee and water. More

by FEY96763
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felipe
Apr 14, 2022 -

Lexus of Pembroke Pines responded

We are so glad you enjoy your visits to Lexus of Pembroke Pines! Thank you for this five-star review and support of our business. Have a great day!

April 13, 2022

Nick was awesome at following up and trying to make deal happen. Show great customer service and overall great customer service, I would suggest for an are for customer to seat and have vending machines tho More

by GROBERSON2124
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to give a shoutout to Nick! We are so glad he made the deal happen for you. Your feedback is also appreciated regarding our amenities and seating. We will be sure to bring this to the attention of our team to see what can be done to improve. Thanks again!

April 13, 2022

Otany is the best salesman at Lexus. He is consistently courteous, knowledgeable and helpful. I have been buying vehicles from him for 10+ years. I do not normally write reviews, but Ota More

by Rxlynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Lexus of Pembroke Pines responded

We are delighted to read your glowing review of Otany! Thank you for trusting Lexus of Pembroke Pines with your business and for taking the time to share your support. Safe travels until we see you again!

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