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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,603 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,603 reviews

March 30, 2022

Excellent courteous and professional service. Will recommend You to friends and family. Salesman Mario Padron and Finance Manager Dayron Armenteros were extremely helpful and made the deal a suce More

by Luis A. Pinon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dayron Armenteros, great asset to Your firm., Mario F Padron
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Mar 30, 2022 -

Lexus of Pembroke Pines responded

We're so glad we could make your deal a success, Luis! Congratulations on your new vehicle, and thank you for trusting Lexus of Pembroke Pines to help you find it! Wishing you many safe and happy miles ahead!

March 30, 2022

Pleasant friendly Lexus team helped us to choose a reliable car. The deal went through very quickly. More

by KUZYUTINA89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2022 -

Lexus of Pembroke Pines responded

We're glad to hear your deal went over without a hitch! Thank you for the excellent review - it makes our day to know we could help. Enjoy the new wheels, from all of us at Lexus of Pembroke Pines!

March 30, 2022

My family and I always have the best experience at Lexus Pembroke Pines. The people that works and help us are amazing. Best customer service they are always on top with us More

by SALMASOALEXANDRA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2022 -

Lexus of Pembroke Pines responded

Feedback like yours truly makes our day! We're pleased to hear you and your family can always count on us. Thank you for always choosing Lexus of Pembroke Pines!

March 30, 2022

Almost five hours to replace tire set nowhistanding prervious day appointment. Over an hour in shop to find quoted tires weren't on hand. Any ma & pa tire shop in town takes half an hour for same job. More

by LINDOHERBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2022 -

Lexus of Pembroke Pines responded

I am very sorry that it took longer than expected to replace your tires. I will look into what caused this delay to ensure we can improve moving forward. We expect more from our customers than a one-star review, and I apologize for letting you down. If you would be willing to give me a call I would like to address your concerns and work to regain your trust. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 30, 2022

I’m very pleased with the service I received At Lexus of Pembroke Pines i will say not as customer but as family Rafael help me to archive my dreams More

by IRASTORZAEB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! Hearing that you had such a successful purchase experience working with Rafael and the Lexus of Pembroke Pines team made our day. Drive safely, and we hope to see you back again down the road!

March 30, 2022

The sales person was great. Otani , however the manager was not profesional . The first time I didn’t decide to buy the car , he got mad and made comments he should not say . More

by NMARTIR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The manager
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Mar 31, 2022 -

Lexus of Pembroke Pines responded

While we are glad to hear that you enjoyed working with our sales team, the rest of your feedback is concerning to read. We strive to deliver a pressure-free and straightforward purchase experience, and I am sorry for the way you were treated during your visit. I would appreciate the chance to speak with you to see what I can do to help better your time working with us. If you are willing to discuss this further, please feel free to reach out. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

March 29, 2022

Andres was a pleasure to work with in buying my new Lexus after living without a car for the last 20+ years. I'll admit, I'm not a car person, but his product knowledge, response speed, and no-pressure appro More

by TMatthew
Recommend Dealer
Yes
Employees Worked With
Andres Maranon, Raul Marañón
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Mar 29, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are so glad to hear that you found the right vehicle working with Andres and the Lexus of Pembroke Pines team. Congratulations on your purchase, and enjoy it! We hope to see you back again down the road!

March 29, 2022

Lexus is a trusted brand that this Pembroke Pines location has upheld throughout its years in service. More

by chinito420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
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Mar 29, 2022 -

Lexus of Pembroke Pines responded

Thank you for your trust in Lexus of Pembroke Pines! We are proud to have earned your five stars, and we'll be sure to keep up the great work!

March 29, 2022

My service rep John Steigele was the best. He gave me personal attention which is most appreciated. As always your best salesman Tom Abrahams was in hand to give me good wishes and answer qu More

by STEVEPEET
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Please list John Steigele, Service Consultant
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Mar 29, 2022 -

Lexus of Pembroke Pines responded

Hi Steve - It means a lot that you are a happy customer and we appreciate your positive words about John, Tom, and the team. Thank you for supporting Lexus of Pembroke Pines!

March 29, 2022

My Advisor it’s a champ, Excellent customer service, He followed up in every step of the way More

by graciasigal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg
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Mar 30, 2022 -

Lexus of Pembroke Pines responded

You can always count on the Lexus of Pembroke Pines team to go the extra mile to ensure your service needs are taken care of. We can't thank you enough for your confidence in our team, and we look forward to our next chance to take great care of you and your vehicle!

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