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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,601 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,601 reviews

March 29, 2022

You would not print what I write; so let's just say okay if experienced. More

by DORIS3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
3.0
This rating includes all reviews, with more weight given to recent reviews.
Yomar Contreras
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Lexus of Pembroke Pines responded

Doris, we value our customers' feedback and apologize you haven't felt heard. I want to better understand how we fell short and do my best to turn your experience around. Please give me a call, if you are willing - I will look for your contact details in the meantime. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

March 28, 2022

La atención fue perfecta me Atendió Lorena y me ayudó a escoger el auto de mis suenos !! GRACIAS LORE !! ERES LA MEJOR More

by Pame_monterrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorena Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Lexus of Pembroke Pines responded

Muchas gracias por la reseña de Lexus de Pembroke Pines!

March 28, 2022

Great fast service! Took my car in for service and it was a short wait. Everyone is so nice and helpful! More

by ANABELLORO28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Mar 28, 2022 -

Lexus of Pembroke Pines responded

Thank you for this awesome feedback. We're glad that the Lexus of Pembroke Pines team took excellent care of you and your car. See you again next time.

March 28, 2022

We brought the car in for service and was told it would be 1.5 hours. It took over 2. The car wash was mediocre at best. At the check-in we asked for a new key. When we picked up the car there was no key a More

by TONIPHARRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rodger
Apr 11, 2022 -

Lexus of Pembroke Pines responded

I want to apologize for the issues that occurred at your recent visit. We expect our guests to receive timely, attentive service and clearly we missed the mark. I will share what you've written with my team so that we can take steps to improve our processes. I want to make sure that you receive your new key, so please give me a call when you have a free moment. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 28, 2022

Thank you to Ms. Michele Alter for the assistance in our purchase. Thank you also Mr. Moez Sachedina for treating us like family.Our overall experience was great. More

by CABADINES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 28, 2022 -

Lexus of Pembroke Pines responded

Michele and Moez will be delighted to see their names in your positive review! It's our pleasure to provide warm customer service and outstanding automotive assistance, and we're so glad to hear you appreciate our efforts. Many thanks from all of us at Lexus of Pembroke Pines for your business, and congratulations on your new vehicle!

March 28, 2022

Hola, Fui hacer el primer service para mi auto que amo, y la atencion espectacular, me lo entregaron hasta limpio :) Muchas Gracias a todos por el excelente servicio, More

by TBRYAN30
Customer Service
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Lexus of Pembroke Pines responded

Gracias por compartir su experiencia! Es excelente oír que tuvo una buena experiencia trabajando con el equipo Lexus of Pembroke Pines. Apreciamos el apoyo y esperamos volver a verle en el futuro!

March 28, 2022

They dixed a flat tire on Sunday with no appointment. Service was fast and reasonable. More

by staciasupnick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian mejia
Mar 28, 2022 -

Lexus of Pembroke Pines responded

Stacia, we're glad we could lend a hand! Thank you for leaving Lexus of Pembroke Pines a glowing review. Drive safe!

March 27, 2022

It's great, I've been going the for over 15 years, great service. Just don't like the valet service, they always rush me out of my car and I scramble getting things from my car. More

by TANGELA3394
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your business over the years and are so glad to hear that you had such a successful service experience working with us. With regard to your feedback about our valet service, we apologize for making you feel rushed and will be sure to work towards improving in the future. If there is anything more we can do to assist you, please feel free to reach out! - The Lexus of Pembroke Pines team

March 27, 2022

Always provide quality and professional service. Addressed my needs with affordable options. Jeff is amazing! More

by DOUGHNUT220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Hernandez
Mar 28, 2022 -

Lexus of Pembroke Pines responded

Thank you for the excellent review! We are thrilled to hear that you had such a successful service experience working with Jeff and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back next time!

March 27, 2022

Entire staff was friendly and the entire visit was fast and I was able to get what I wanted More

by BAEZTRIO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Lexus of Pembroke Pines responded

It's great we had what you were looking for! Thank you for giving Lexus of Pembroke Pines your kudos and we wish you many safe and happy miles in your new ride. Take care!

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