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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,089 Reviews
Call Service Center (954) 443-2020

8,089 Reviews of Lexus of Pembroke Pines - Service Center

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June 07, 2024

My rep was very nice. He explained everything. It was a complimentary service for me More

by AMYNAHAZIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
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Jun 07, 2024 -

Lexus of Pembroke Pines responded

Amyna, we are so thankful for your business and your review! - The Lexus of Pembroke Pines Team

June 07, 2024

Thanks to Alejandro and Moe at Lexus of Pembroke Pines For the A-1 service that was provided to me during my visit. More

by YHAYE29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moez Sachedina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alejandro
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Jun 07, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Alejandro and Moe provided you with A-1 service during your visit at Lexus of Pembroke Pines. Thanks for sharing your positive experience!

June 07, 2024

Excellent customer service and facility is super clean and personnel is very helpful and professional More

by YESSINEASANTANA01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jun 07, 2024 -

Lexus of Pembroke Pines responded

Yessinea, thanks for highlighting the excellent service and clean facilities at Lexus of Pembroke Pines! We appreciate your feedback and support.

June 07, 2024

Always a pleasure working with Jose Amaro upon arrival and throughout. Fast & friendly service at all times! More

by Amarys Levy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Amaro
Report | Print
Jun 10, 2024 -

Lexus of Pembroke Pines responded

Amarys, we're delighted to hear that Jose and the team at Lexus of Pembroke Pines provided you with fast and friendly service. Thanks for sharing your experience!

June 07, 2024

Charged for a item which was originally told was a recall and no charge. Not charged want it to be investigated More

by EICHIE02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Lexus of Pembroke Pines responded

I apologize for any confusion regarding the recall charge. We definitely want to investigate this further and make sure everything is handled correctly. Please reach out so we can resolve this issue together. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 07, 2024

My car went in running well and left with several problems. I was told I need spark plugs and a fuel line service. I didn’t need either of those things. More

by LEISTUSHOES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Jun 10, 2024 -

Lexus of Pembroke Pines responded

It's concerning to hear about the issues with your car after service. We strive for accurate diagnostics and repairs, so this feedback is important to us. Please reach out directly so we can address these concerns and make things right. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 07, 2024

I am very impressed about the excellent service. . They were very professional and kindly. I recommend to all my friends Pembroke Pines Lexus More

by perrintin38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlon Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eid Alkabouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Amaro
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Jun 10, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear you had an excellent experience with our team at Lexus of Pembroke Pines! Thank you for recommending us to your friends.

June 07, 2024

Andre my service guy is the best every time. Service time is efficient as well as kind and friendly staff. More

by ROXAVWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Rust
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Jun 07, 2024 -

Lexus of Pembroke Pines responded

Thanks for the feedback! We're glad to hear Andre and our team at Lexus of Pembroke Pines provided efficient service with a friendly touch. We appreciate your support!

June 06, 2024

Seamless process. I had an awesome experience with this location. Definitely will be my service center. More

by LEQUITHA94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Luis Amaro
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Jun 06, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that your experience at Lexus of Pembroke Pines was seamless and awesome! We look forward to being your go-to service center. Thanks for the review!

June 05, 2024

Amazing job, glad I chose Lexus. Every service visit is a wonderful experience. I do feel a little more hiring should take places in the service department to avoid longer waits. More

by 738COLLECTIONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Lexus of Pembroke Pines responded

Thank you for your feedback! We're delighted to hear that you've had wonderful experiences with Lexus of Pembroke Pines. We appreciate your suggestion regarding the service department and will take it into consideration.

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