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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
8,212 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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8,212 Reviews of Lexus of Pembroke Pines - Service Center
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October 10, 2020
My first visit to the Pembroke Pines Lexus service center and it was great. John greeted me with a smile snd was very nice and polite. He’s also a Miami Heat fan! and it was great. John greeted me with a smile snd was very nice and polite. He’s also a Miami Heat fan! More
by Amccray
Verified Customer
October 10, 2020
I made an appt and 30 min after being waiting, i found out my serv rep was on lunch. The person who took care of me was completely rude. I received a text message saying my car would be ready in 15 min, out my serv rep was on lunch. The person who took care of me was completely rude. I received a text message saying my car would be ready in 15 min, to go to the cashier to signe the paperwork... 30 min after, they told me i need to go to a different office to handle the paper and them wait another 30 min for my car. Worts service ever! By the way! Staff goes around the inside of the building wearing the mask inappropriately. More
by GIANNYST6
Employees Worked With
October 10, 2020
My Service adjuster, Carlos is always professional and very helpful, always returns calls and I quieres on the.vehicle needs. I would highly recommend him and the dealership. very helpful, always returns calls and I quieres on the.vehicle needs. I would highly recommend him and the dealership. More
by a_gil
Employees Worked With
Carlos
October 10, 2020
Great Service Department. Juan, my service advisor, made sure all updates and maintenance were completed. IT person (Adam) was exceptional in explaining features of the car! sure all updates and maintenance were completed. IT person (Adam) was exceptional in explaining features of the car! More
by GailK
October 10, 2020
Excellent service. Zoe Green was very, very good. She made my visit smooth and stress free. I would recommend this service center to friends and family. made my visit smooth and stress free. I would recommend this service center to friends and family. More
by Mpowell
October 10, 2020
Very good services on maintenance departments customers relationships very accurate and efficient on top of dealer I will take my vehicle any time thanks for services relationships very accurate and efficient on top of dealer I will take my vehicle any time thanks for services More
by ELSA.NAPOLI
Employees Worked With
October 10, 2020
Good service department from check in through departure. Always a pleasant experience with my service advisor, Carlos Perez. Only recommendation is to improve the friendliness of the Ladies on the car retur Always a pleasant experience with my service advisor, Carlos Perez. Only recommendation is to improve the friendliness of the Ladies on the car return team. Thank you. More
by Karenlee
Employees Worked With
Carlos Perez
October 10, 2020
Very helpful, friendly, accommodating and compassionate. Always available and ready to answer specific questions regarding existing problems with the car. Met my expectations and highly recommended to my fr Always available and ready to answer specific questions regarding existing problems with the car. Met my expectations and highly recommended to my friends and relatives. More
by RYGALAMAY
Employees Worked With
October 09, 2020
There is always something wrong with my car that I purchased from them less than a year ago...service team and sellers clearly are disconnected not working in unison, purchased from them less than a year ago...service team and sellers clearly are disconnected not working in unison, More
by SHAISTACRAMER
Employees Worked With
Jose amaro
