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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,084 Reviews

8,085 Reviews of Lexus of Pembroke Pines - Service Center

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September 18, 2020

Service was poor especially cleaning the car despite clearly indicating the problem. Hope this can be improved and in a more friendlier way in the future. More

by kapilgarg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Lexus of Pembroke Pines responded

We want guests to be confident in our work, so this feedback was hard to receive. I sincerely apologize if we fell short of our high expectations during your recent visit and I will make sure that we use this as a learning opportunity. If you would like to share any additional details that may help us improve, please give me a call at your convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361.

September 18, 2020

I arrived to my appointment an hour before , the service concierge was very friendly and professional, the whole process was done very smoothly and efficient More

by SANDRARICAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Sep 21, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback, Sandra. At Lexus of Pembroke Pines, it is our goal to meet the needs of guests and I am glad that came through to you!

September 17, 2020

Jeremy gave me a great customer services and was very attentive. He was very friendly and helpful. And was able to resolve the issue that the car had. Excellent customer services More

by tsolis1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Lexus of Pembroke Pines responded

We're so happy to hear that you were satisfied with the quality of our service team's work! It's wonderful that Jeremy made your visit so friendly and attentive, too. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

September 17, 2020

They didn’t fix my front bumper correctly. They wasn’t very helpful. Hopefully next time they will do a better job ! Thank you! Thank you! More

by Neremie04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

Lexus of Pembroke Pines responded

This is disappointing to see, and I would be more than willing to speak with you directly about your front bumper. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Maria Raspatelly - Collision Manager - 954-443-2770

September 17, 2020

Fantastic service from Jeremy and company in general. Jeremy was friendly, thorough, followed up, asked questions, and made me feel really comfortable that my car was going to be taken care of 150%! More

by Liza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback, Liza! We love to hear that Jeremy made your visit so attentive and reassuring. Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

September 17, 2020

Great customer service! Our service reps Andre and Jeremy are the reason why we drive all the way from West Palm Beach! Wouldn’t go anywhere else!!! More

by aapana20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Lexus of Pembroke Pines responded

Thank you for posting about your 5-star experience with Andre and Jeremy at Lexus of Pembroke Pines. We're glad to hear that our team always makes your visits worthwhile by providing great service. All of us are honored to have earned your continued support!

September 17, 2020

Awesome dealership, Great service. Our service advisor, Jose is first class. This is my second car from this dealership, I’ll buy from them again, More

by jkhalili0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose service advisor
Sep 17, 2020 -

Lexus of Pembroke Pines responded

Congratulations on your new vehicle! It is wonderful to hear that Jose delivered such an exceptional purchase experience. We appreciate your loyalty to Lexus of Pembroke Pines and are wishing you many safe and happy miles!

September 17, 2020

Excellent, detail conscious, and very professional service advisor and collision estimator. They are both a definite asset to Lexus of Pembroke Pines in Pines Blvd. More

by SPANISHCARLOS10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Pérez - Service Advisor —Rodney Martillo
Sep 17, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We love hearing that your experience working with the team at Lexus of Pembroke Pines went so smoothly. Safe travels and we hope to earn your business again down the road!

September 17, 2020

Very pleased with my service Jose and Khalid was pleasant and made sure that i was well taken care of. The answered all my questions More

by ane.baker07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose
Sep 17, 2020 -

Lexus of Pembroke Pines responded

Our customers are our top priority, and it is great to hear that Jose and Khalid delivered such excellent service. We are proud to have earned your business and hope to see you again down the road! - The Lexus of Pembroke Pines team

September 17, 2020

From the 1st time I walked into Lexus of Pembroke Pines dealership, I’ve encountered nothing but exceptional customer service. I highly recommend them for your car buying experience. More

by Star
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Guerrero
Sep 17, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for a better endorsement, Star! We love having you in the Lexus of Pembroke Pines family!

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