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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,212 Reviews

8,212 Reviews of Lexus of Pembroke Pines - Service Center

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October 09, 2020

On time and professional service. Xar was fully serviced. From hosting 2 greeting to service nothing was Left Behind all on time and as I mentioned delivery was Pristina car was even cleaned no complaints h More

by smartinvestor2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! It is wonderful to hear that you had such an excellent experience at Lexus of Pembroke Pines. We appreciate your confidence in our team and hope to work with you again down the road!

October 09, 2020

I’m pleased with the experience. Everything seems to work efficiently from the check in of my vehicle to the Jeremy my service representative to the courteous interaction with everyone More

by gfloyd453
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We appreciate your support and are thrilled to hear that Jeremy earned your five-stars. Safe travels, and we hope to see you again at Lexus of Pembroke Pines!

October 09, 2020

John S. is the best! Excellent communication, goes above John S. is the best! Excellent communication, goes above and beyond to ensure that I received the best care and quality in service. Thank you More

by 5015880j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Siegel
Oct 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for the rave review of John! We are delighted to hear that you can depend on him to keep you safe behind the wheel. Hope to see you next time at Lexus of Pembroke Pines!

October 09, 2020

The people there are very professional and helpful. A friendly place, you feel so welcomed. I would recommend it to all my friends and family! More

by WILDA_D1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Oct 12, 2020 -

Lexus of Pembroke Pines responded

We are delighted to hear that you felt welcomed to our dealership. Thank you so much for recommending Lexus of Pembroke Pines and writing us a great review! We look forward to your next visit.

October 09, 2020

Excellent Service at this dealership my Service Advisor Andre is absolutely the best hands down. My experiences at this dealership is always excellent from start to finish. More

by Simply Green
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Hurst
Oct 09, 2020 -

Lexus of Pembroke Pines responded

It means the world to hear that you receive consistently excellent service from our Lexus of Pembroke Pines team. Thank you so much for your repeat business and rave review! We hope you have a great weekend.

October 09, 2020

Exceptional service provided by professionals who appear genuinely interested in me and my vehicle. Also purchased Lexus weather mats and very glad in stock. Overall my first service under warranty was grea More

by SOUTHCOM07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for posting about your recent visit to Lexus of Pembroke Pines. It is fantastic to hear that our team made the right first impression and provided you with great service. We look forward to working with you in the future!

October 09, 2020

The customer service was very good and helpful staff is very knowledgeable. However my wife and I were very concerned about some staff not wearing their masks or not wearing them properly while coming to t More

by DONLANTHONY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Lexus of Pembroke Pines responded

Don - While I am pleased to hear that our customer service was excellent, I am concerned to hear that these comments about our safety protocol. I assure you that customer safety is our number one priority here, and I will be sure to share this feedback with my team and work to improve our process going forward. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

October 08, 2020

Great service, courteous people and good value. It was a pleasure doing business with you. Friendly, helpful staff who went above and beyond what I expected. More

by Royandgladys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Lexus of Pembroke Pines responded

Thank you for the glowing review! We appreciate the kind words and are proud to have earned your business. Safe travels and we hope to work with you again at Lexus of Pembroke Pines!

October 08, 2020

Fast and easy from the moment I get there until the minute I get my car back :) Dale!!! For service or to get a new or use car my family and I come here. More

by yellowbluered1luv
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and e look forward to your next visit!

October 08, 2020

I purchased my Lexus ES 350 at this dealership. I have always received courteous and excellent service here. Thank you to John Steigele for always going the extra distance for my car. He is the best!!! More

by BPERRY76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Oct 08, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting our Lexus of Pembroke Pines team. We strive to deliver exceptional service and it is great to hear that John always takes care of you, and your Lexus RS 350. Hope to see you next time!

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