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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,525 Reviews

8,525 Reviews of Lexus of Pembroke Pines - Service Center

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December 06, 2020

Ten committed to help . To provide best service . Costumer is their priority. I drive 28 miles away Friné home to service me car there. Just the Best More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful to have you as a customer here at Lexus of Pembroke Pines, and we look forward to your next visit!

December 06, 2020

Great and friendly customer service department that me updated through out the entire repair process. The staff called me every time a new milestone was competed. This is the 3rd time I have used them and More

by Dennis0519@hotmail.com dennis0519@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you, Dennis, for trusting us to take care of your vehicle. We're grateful to have you as a Lexus of Pembroke Pines customer!

December 06, 2020

Best dealership in town, very friendly and professionals, fast and transparent. In and out, Carlos in service is the best and everyone in sales and service More

by GCOSTANTINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Garcell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We are grateful to have you as a customer here at Lexus of Pembroke Pines, and we will be sure to let Carlos know that you appreciate his help. We look forward to your next visit!

December 06, 2020

Best service in America, always happy with the treatment we get at the service department. We feel at home every time we arrive. Simply the best More

by ivan18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Ivan - We can't ask for a better review than this! Thank you for being a loyal Lexus of Pembroke Pines customer and supporting us by sharing this wonderful feedback. We look forward to working together for years to come.

December 05, 2020

I trust them with my car. Sebastian was friendly and knowledgeable. Really nice people there! from the moment I came in, I was welcomed in. More

by DIEHL31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for visiting us at Lexus of Pembroke Pines! We love to hear that you received welcoming service from Sebastian and our team. Enjoy your week!

December 05, 2020

I was told that the oil change will be no more than 90 minutes. I was there for over 3 hours waiting for an oil change service. Was told if I wanted my car wash will be a little longer. So I left with my More

by PATTYPRRSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reggie King
Dec 28, 2020 -

Lexus of Pembroke Pines responded

Patty - I am sorry to hear that your visit took longer than we had anticipated. Unfortunately, wait times have increased due to our dedication to following the CDC protocol for COVID-19. Keeping our customers and employees safe is our number one priority. We do still strive for efficient service, and I assure you that I will share this feedback with my team so we can work towards improving our process going forward. I understand that you are frustrated, but if there is anything more I can do to assist you or better your experience, please feel free to give me a call directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 05, 2020

Sales department lacking knowledge. Not much help with explaining features. Service department fixed a tire. Pleasant experience but too long. JM Lexus has a much classier operation. More

by MKRANTZLER
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mikhail Khalev
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
Dec 08, 2020 -

Lexus of Pembroke Pines responded

While we are glad to hear that you had a successful experience working with the team, we are concerned by the rest of your feedback. We aim to deliver the highest level of service to each of our guests, and I would appreciate the chance to speak with you to see if I can answer any questions you may have about your vehicle. I will not be able to gather your contact information from this review, so if you are willing, please give me a call at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

December 05, 2020

Jeremy is the absolute best service advisor! He’s very attentive, knowledgeable, kind, funny, and prompt. Very happy & now I look forward to coming back to this dealership to have all my services done. Al More

by Brooke S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Brooke, thank you for taking the time to leave us a review! Jeremy is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. It is always a pleasure to service your vehicle here, and we look forward to your next visit!

December 04, 2020

John was able to take me in and highly appreciated his description of services needed. I was able to make a next day appointment that helped me take care of the required maintenance. More

by Miguel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Dec 04, 2020 -

Lexus of Pembroke Pines responded

Miguel - We love to hear that John was able to get your vehicle in for maintenance so quickly and provide informative service. Thank you for reviewing Lexus of Pembroke Pines! For all your future auto needs, we will be here to help.

December 04, 2020

I have been with Lexus for approximately 3 years John is my service writer he a wonderful person very customer oriented and a people person. More

by mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John and Rodney
Dec 04, 2020 -

Lexus of Pembroke Pines responded

Mary - Thank you so much for trusting us with your vehicle over the past three years! We are so happy to hear that you can depend on John to keep you safe out on the roads. We appreciate your continued support and look forward to your next visit.

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