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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,088 Reviews

8,088 Reviews of Lexus of Pembroke Pines - Service Center

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September 17, 2020

Excellent, detail conscious, and very professional service advisor and collision estimator. They are both a definite asset to Lexus of Pembroke Pines in Pines Blvd. More

by SPANISHCARLOS10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Pérez - Service Advisor —Rodney Martillo
Sep 17, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We love hearing that your experience working with the team at Lexus of Pembroke Pines went so smoothly. Safe travels and we hope to earn your business again down the road!

September 17, 2020

Very pleased with my service Jose and Khalid was pleasant and made sure that i was well taken care of. The answered all my questions More

by ane.baker07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose
Sep 17, 2020 -

Lexus of Pembroke Pines responded

Our customers are our top priority, and it is great to hear that Jose and Khalid delivered such excellent service. We are proud to have earned your business and hope to see you again down the road! - The Lexus of Pembroke Pines team

September 17, 2020

From the 1st time I walked into Lexus of Pembroke Pines dealership, I’ve encountered nothing but exceptional customer service. I highly recommend them for your car buying experience. More

by Star
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Guerrero
Sep 17, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for a better endorsement, Star! We love having you in the Lexus of Pembroke Pines family!

September 17, 2020

Every time I go to the dealership for maintenance on my vehicle, I feel welcomed. I never wait for a long period of time (even if I don’t have an appointment). They’re very professional and I will continue More

by ISA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Lexus of Pembroke Pines responded

It is great to hear that you feel so comfortable at our dealership! We are proud to have earned your business and we appreciate you taking the time to leave us a review. Safe travels and we hope to see you again at Lexus of Pembroke Pines!

September 17, 2020

I haven’t had a problem with my car in 2 yrs, until I took it in. Now the battery died twice in 2 days 😠 More

by Sbcook109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose
Oct 06, 2020 -

Lexus of Pembroke Pines responded

I am sorry to hear that you are having trouble with your vehicle as I know how frustrating that can be. I think it would be best if we discussed your situation together to see if we can schedule you an appointment to address the issue. I will search for your contact information, but please do not hesitate to give me a call directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 17, 2020

Service is phenomenal! Lexus of Pembroke Pines has exceeded my expectations repeatedly. Especially Gaetano & Dayron! My family and I will continue leading and purchasing from them. More

by Brenda Salo Henriquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dayron Armenteros , Jean Carlo Correa
Sep 17, 2020 -

Lexus of Pembroke Pines responded

That's what we love to hear, Brenda! It's fantastic that Gaetano and Dayron made your visit so enjoyable. Welcome to the Lexus of Pembroke Pines family!

September 16, 2020

As usual, my 5K checkup was top notch! My advisor, Melissa Ho, was coming in later, so Rod Fuller, attentively and professionally assisted me. I always feel like an important customer at LPP. I have t More

by TSUTYGR10
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rod Fuller
Sep 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback. At Lexus of Pembroke Pines, taking care of customers is our priority and we are thrilled to hear that Rod and Melissa were such a pleasure to work with during your vehicles 5k service. We look forward to seeing you next time!

September 16, 2020

Jeremy got me exactly what I needed in a swift amount of time. I was able to choose my loaner car which was excellent. Service was great More

by QDMUSIC07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Lexus of Pembroke Pines responded

We're so glad we could deliver exceptional work and an efficient, convenient service experience! It's great to hear that Jeremy took such great care of your and your vehicle. Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

September 16, 2020

Great experience. Jermey makes everything easy in a busy schedule. He is timely and set realistic expectations. He is trust worthy and makes the overall experience wonderful. More

by SSHARIF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for sharing such fantastic feedback about Jeremy! It's great to hear that you can depend on him for straightforward service. For all you future auto needs, Lexus of Pembroke Pines will be here to help.

September 16, 2020

EXCELLENT service every single time!! I highly recommend my advisor John Steigle! Very professional, helpful and accommodating. Always goes the extra mile when I bring him my car. More

by ileanaburns01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Steigle
Sep 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing such kind feedback for our team member, John! We're so glad to hear that he consistently provides you with excellent service. It is a privilege to have earned your continued support of Lexus of Pembroke Pines!

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