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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
8,249 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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8,249 Reviews of Lexus of Pembroke Pines - Service Center
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August 04, 2020
Very professional service provided by everyone I come into contact with! From the moment I check-in my vehicle to the moment they return it. The Service Department exceeds my experience compared.to any o into contact with! From the moment I check-in my vehicle to the moment they return it. The Service Department exceeds my experience compared.to any other dealership and should be commended. More
by Natasha
Verified CustomerEmployees Worked With
August 04, 2020
I highly recommend Lexus of Pembroke Pines. I had different service advisors and they have always been very helpful and professional. They take care of my car’s issues right away and always shows the different service advisors and they have always been very helpful and professional. They take care of my car’s issues right away and always shows the highest level of customer service. More
by ALexa
Employees Worked With
Other Employees :
Jose
August 04, 2020
Andre was very professional as always but I saw many employees not wearing their masks or wearing their masks wrong, they covered their mouth but not their nose. I say this for their benefit as well as employees not wearing their masks or wearing their masks wrong, they covered their mouth but not their nose. I say this for their benefit as well as the customers. More
by DOCAL.ANA
Employees Worked With
Andre was very professional and wore his mask properly
August 04, 2020
Everyone is always super helpful. Keep up the hard work everyone. Jose is one of the best account managers I have ever worked with. I highly recommend everyone to your dealership. everyone. Jose is one of the best account managers I have ever worked with. I highly recommend everyone to your dealership. More
by JCollom99
Employees Worked With
Jose
August 04, 2020
Espera demasiada larga por servicio.Hicimos cita para Espera demasiada larga por servicio. Hicimos cita para el día martes a las 2 de la tarde para realizar el primer servicio de la 5000 millas. Llegam Espera demasiada larga por servicio. Hicimos cita para el día martes a las 2 de la tarde para realizar el primer servicio de la 5000 millas. Llegamos a buena hora, nos recibieron el carro, nos explicaron que en este primer servicio era solo un chequeo general y lavado y firmamos los papeles correspondientes al servicio. Nunca nos dijeron el tiempo que tardaba el servicio así que decidimos esperar tomando en cuenta que al utilizar otras marcas de vehículos los servicios cuando son completos a lo sumo tardan 45 minutos. Eran las 4:30 pm y nos decían que el carro estaba en fila para el lavado, luego de tanto insistir en que era una locura cómo manejan el tema servicio y vacío de información nos entregaron el carro pero para nuestra sorpresa sin lavar, solo le echaron la espuma a los cauchos ora disimular pero al resto del carro ni agua. Me parece un completo abuso el servicio que ofrece una marca como LEXUS. Estoy completamente en desacuerdo por la forma cómo manejan el tema servicio de un carro, los tiempos de espera y la falta de información. Si así fue el primer servicio que era un servicio de chequeo no me quiero imaginar cómo será un servicio que implique cambio de aceite y filtros. Se supone que está marca es premium y por ende yo espero un servicio premium, inclusive yo estaba pensando en quedarme con la camioneta y comprarla pero como ahora pensando en el futuro del Servicio a recibir!! More
by Roberto Diaz
Employees Worked With
Other Employees :
Isidro and manager on charge that day
August 02, 2020
Professional courteous and respectful which was great in these COVID times, Andre Rust was fantastic as usual my go to guy. Thanks again for your service these COVID times, Andre Rust was fantastic as usual my go to guy. Thanks again for your service More
by DUTTY812
August 02, 2020
Excellent quick service. Dedicated personnel in provided the most reasonable deal for their clients to ensure satisfaction and pleasant experience within this Lexus establishment. Thank you the most reasonable deal for their clients to ensure satisfaction and pleasant experience within this Lexus establishment. Thank you More
by HILEAS78
August 02, 2020
I’ve been taking my cars to be serviced at this dealer for the past six years & John Steigele my service advisor never disappoints. He’s very courteous & attentive. Even now in the middle of this pandemic for the past six years & John Steigele my service advisor never disappoints. He’s very courteous & attentive. Even now in the middle of this pandemic I felt comfortable & noticed that everyone was respecting CDC guidelines. More
by Veronica P.
Employees Worked With
John Steigele
