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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
8,089 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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8,089 Reviews of Lexus of Pembroke Pines - Service Center
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May 11, 2020
Very bad customer service Wait at least more than 3 hours just for an oil change. The service Department employees NOT friendly at all. Not even free water for customers , comp Wait at least more than 3 hours just for an oil change. The service Department employees NOT friendly at all. Not even free water for customers , compare to other Lexus Dealership this is the worse one. I will never service my vehicle at this dealership. Even if the service is FREE. More
by ARIELADVISOR22
Verified CustomerEmployees Worked With
Not remember the name , but you should have it in your records.
May 11, 2020
Silver IS 250 I was very pleased with the service I received at Pembroke Pines Lexus. I purchased the car at JM Lexus, However, I find Pembroke Pines closer to whe I was very pleased with the service I received at Pembroke Pines Lexus. I purchased the car at JM Lexus, However, I find Pembroke Pines closer to where I live. My Service Advisor John Steigele was very nice. John recognized right away that I was from Long Island NY. We enjoyed some conversation about NY. More
by RONNI
Employees Worked With
John Steigele & Jose (Service Manager)
May 10, 2020
Isidro was fantastic highly recommend going to him !! He was so friendly and kind , he answered all my questions, gave me the right price and recommended what I needed to do. Amazing! was so friendly and kind , he answered all my questions, gave me the right price and recommended what I needed to do. Amazing! More
by dfeli003
Employees Worked With
Isidro G.
May 10, 2020
Ok service. I got bounced around several times on call and hung up on. I called back and came in. Good service after you get through the front customer service. and hung up on. I called back and came in. Good service after you get through the front customer service. More
by HSOSAUS
Employees Worked With
John Doe
May 08, 2020
I like the loaner program while the vehicle is in repair. John was the person in car services who helped me. He was very nice, helpful and honest. My car is now running very smoothly. John was the person in car services who helped me. He was very nice, helpful and honest. My car is now running very smoothly. More
by ALAL_CACERES
May 07, 2020
A returning customer thanks to the attention received with a friendly and great customer assistance provided by John Stiegle from the Service Dept. at Lexus of Pines. Thank you John for all your patien with a friendly and great customer assistance provided by John Stiegle from the Service Dept. at Lexus of Pines. Thank you John for all your patients and for always taking the time to meet my needs. Also, Thanks to Paul for always receiving me with a warm and friendly smile on my returns. More
by MARIACUETARA
Employees Worked With
John Stiegle, Service Dept.
May 07, 2020
Worst experience I have had in all of my years owning a Lexus and coming to Lexus of Pembroke Pines for service. If this was my first visit here, it would’ve definitely been my last! Lexus and coming to Lexus of Pembroke Pines for service. If this was my first visit here, it would’ve definitely been my last! More
by ALIAHDOUGLAS
Employees Worked With
Sebastian
May 06, 2020
Stopped by the Lexus of Pembroke Pines for a service check-up. John Steigele, the service manager., greeted me and very professionally handled all my LS needs. Would definitely visit again! check-up. John Steigele, the service manager., greeted me and very professionally handled all my LS needs. Would definitely visit again! More
by Lou Perdomo
Employees Worked With
John Steigele
May 06, 2020
Not doing enough for Covid 19 They promote that the dealership is being cleaned regularly but many of the employees are either not wearing their masks or they are hanging below the They promote that the dealership is being cleaned regularly but many of the employees are either not wearing their masks or they are hanging below their chin. They allow customers to talk on the phone without wearing masks. The crew that intakes your car are not wearing gloves and they are picking up keys from one customer to another. Not good and I dont recommend going to this dealership until Covid is eliminated. I was there to replace a tire and the service person tried to up sell me on other repairs. They over inflated my tire More
by SHARONFLOOD
Employees Worked With
John
May 06, 2020
Exceeded my expectations I was very pleased with my experience at the service department. They were very fast and efficient. I was happy that I didn’t have to spend a long ti I was very pleased with my experience at the service department. They were very fast and efficient. I was happy that I didn’t have to spend a long time waiting and was provided a socially distant waiting place. More
by snstephan
Employees Worked With
Sebastian Mejia
