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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,237 Reviews

8,237 Reviews of Lexus of Pembroke Pines - Service Center

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July 05, 2020

My 10+ year Lexus has only ever been to this dealership. Still running well. Very busy location but Good service overall . Satisfied customer. Sometimes hard to communicate with because so busy. More

by B144G
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ava
Jul 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines. We're committed to taking excellent care of customers and their vehicles and it makes us happy to hear that you are still on the road in your Lexus. Safe travels!

July 05, 2020

Fantastic! Jose Amaro is the best in South Florida!!!! Jose goes above and beyond to help. His knowledge is unsurpassed. I would highly recommend Jose as your service representative More

by STEVENSACHS69
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Jul 06, 2020 -

Lexus of Pembroke Pines responded

Hi Steven, we appreciate you taking the time to share this positive feedback! It's great to hear that Jose earned your five-stars. All of us at Lexus of Pembroke Pines look forward to working with you next time.

July 04, 2020

Very pleasant and easy to arrange service. My only niggle was the misunderstanding about returning the car by the valet. All worked out in the end. More

by NONE3
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback. I will be sure to pass it along to the Lexus of Pembroke Pines team!

July 04, 2020

The example of Service Courteous, polite and timely. Even though there were difficulties in logistics because of Covid-19, all staff I encountered made the process seamless More

by MARKLEWIS600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2020 -

Lexus of Pembroke Pines responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 04, 2020

Excellent work . I'm so satisfied with the attention,the respect and the work that this dealear is doing . I recomend pretty much. The car came back perfecly. More

by XMERALD2003
Recommend Dealer
Yes
Employees Worked With
Donna Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Haynes, Irv Smith, REINALDO ENRIQUE RIVERA RAMOS
Jul 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing your positive feedback! At Lexus of Pembroke Pines, our team is dedicated to taking excellent care of customer's vehicles and I am pleased to hear that you are satisfied with our services. See you next time!

July 04, 2020

Wait time at reception was 1 minute, Carlo was your servicec rep, and answer all questions. The service was completed on time. Cashier and delivery time were excellent. More

by DIEGOJCMATUS
Recommend Dealer
Yes
Employees Worked With
Carlo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and we look forward to your next visit!

July 03, 2020

Zoe was very nice and resolved the collision on my car very quickly,also when Picked up my truck it was clean in and out More

by Oswaldo
Recommend Dealer
Yes
Employees Worked With
Zoe Green
Jul 04, 2020 -

Lexus of Pembroke Pines responded

Thank you, Oswaldo, we appreciate your business and our team looks forward to serving you again soon!

July 03, 2020

Brian Martin and Zoey were both extremely helpful in having my GX460 evaluated and repaired in a timely manner. I appreciate how they were both professional and friendly in making a bad situation a posi More

by WWILLIS
Recommend Dealer
Yes
Employees Worked With
Zoey
Jul 04, 2020 -

Lexus of Pembroke Pines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus Of Pembroke Pines!

July 03, 2020

I want to give Thanks to Andre, as usual great customer service 5 stars, you haVe service all my vehicles with excellence always. Thanks again Andre! More

by HENDERG
Recommend Dealer
Yes
Employees Worked With
Andre Rust, service advisor
Jul 04, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share your thoughts on working with Andre. We're glad to hear he and the service team delivered such a great experience!

July 03, 2020

Took my Rx350 in for a recall. Was treated very good. Got the loaner and was out of there in no time. Excellent service. Thank you More

by Potomtoo
Recommend Dealer
Yes
Employees Worked With
Carlos
Jul 04, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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