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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,522 Reviews

8,522 Reviews of Lexus of Pembroke Pines - Service Center

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March 17, 2020

This is one of the best service experiences I’ve had at any establishment. The staff was very friendly and communicative and my car was done fast. Will definitely go back and recommend the Lexus Body shop More

by ROBERTSA02
Recommend Dealer
Yes
Employees Worked With
Jacob Nasca, Ada
Mar 18, 2020 -

Lexus of Pembroke Pines responded

Thank you, Robert, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus Of Pembroke Pines. Please don't hesitate to reach out if you need anything else.

March 16, 2020

My service advisor was amazing. He really took care of me and recommended the best solution for my brake issue. He was honest and fair. More

by Fitzpatrick.Ryan.J
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2020 -

Lexus of Pembroke Pines responded

Thanks so much for your excellent review! We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 16, 2020

I took my Lexus ES350 for service at Lexus of Pembroke Pines last Friday and the reception and service was excellent which made it a wonderful experience. Andre Rust the Service Advisor greeted me profess More

by beckforj
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Mar 17, 2020 -

Lexus of Pembroke Pines responded

It has been a pleasure serving you. Quality customer service is always our number one priority so we're happy to hear that Andr met your expectations. Thank you again for choosing Lexus Of Pembroke Pines. We look forward to having you as one of our valued customers for many more years to come!

March 16, 2020

Service maintence My service representative has always provide the utmost assistance as it relates to my service maintenance experience. Thanks John for the many years More

by DST20012000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Seigel, Irv Smith
Mar 17, 2020 -

Lexus of Pembroke Pines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus Of Pembroke Pines.

March 15, 2020

Service was quick and efficient. Carlos Perez is my service adviser and always makes me feel welcome. The waiting areas and cafe are always pleasant. Highly recommend service department. More

by MUNOZ207
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Mar 15, 2020 -

Lexus of Pembroke Pines responded

Thank you, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Carlos met your expectations. Thank you again for choosing Lexus Of Pembroke Pines, we look forward to having you as one of our valued customers for many more years to come!

March 15, 2020

People nice and on time. Opened hood and wiper fluid top People nice and on time. Opened hood and wiper fluid top open and not filled :( I topped it off. I assume wiper blades changed and new battery in More

by RLEVY3
Recommend Dealer
Yes
Employees Worked With
Carlos - good guy.
Mar 15, 2020 -

Lexus of Pembroke Pines responded

Hi, It's fantastic to hear that our staff provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership!

March 15, 2020

Jose provided fast and efficient service as usual! I received my loaner vehicle quickly and my car was ready for me to pickup in no time! Thank you! More

by KATHLEENPAI88
Recommend Dealer
Yes
Employees Worked With
Jose
Mar 15, 2020 -

Lexus of Pembroke Pines responded

Thank you, Kathleen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus Of Pembroke Pines.

March 15, 2020

The service department is the best! Carlos always takes great care of my SUV needs. Very professional and fast service. I feel confident that my SUV will be well taken care of! More

by Cathy
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Mar 15, 2020 -

Lexus of Pembroke Pines responded

Thank you, Cathy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus Of Pembroke Pines.

March 15, 2020

Service department manager needs a refresher course on customer service. Left a couple messages for the manager to call me back. I am still waiting for a return phone call. More

by Felix M Vasquez
Recommend Dealer
No
Employees Worked With
Frank Marsala
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Kamal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Armani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlo Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Garcell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaasiel Lacayo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Llorens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Marinova
Apr 04, 2020 -

Lexus of Pembroke Pines responded

Hello Felix, We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit.

March 15, 2020

The service advisor greeted me professionally and with a great smile. Excellent service, answered all my questions promptly. At the time my car was ready, he explained all worked done inside my car. Overa More

by mets#26
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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