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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,002 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,002 reviews

August 20, 2022

I have been a customer of this dealer for 10 years, bought two cars there, always received extraordinary service. They make taking care of my car easy instead of a chore. More

by Smith.Kimberly90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kent Owens
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Aug 20, 2022 -

Smith.Kimberly90 responded

This is the place to buy a car if you want your life to get easier.

Aug 22, 2022 -

Lexus of Sacramento responded

Thank you for the great review, Kimberly! We are so glad to hear that you had a successful service experience working with the Lexus of Sacramento team. Drive safely, and we hope to see you back again down the road!

August 18, 2022

Christina in service was great, highly recommend her and this dealership, very professional and knowledgeable, this is my new go to place for servicing my Lexus More

by chriscarey261
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2022 -

Lexus of Sacramento responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Christina. Drive safely, and we hope to see you back again at Lexus of Sacramento!

August 17, 2022

Good service, sometimes a bit slow and pricey, but very good overall. I recommend it. More

by craigcornett20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
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Aug 17, 2022 -

Lexus of Sacramento responded

We are thrilled to see that our team is providing you with 5-star experiences, Craig! Thanks for choosing Lexus of Sacramento and we'll see you next time.

August 17, 2022

Eric is a an exceptionally professional service advisor. Excellent service department. Repair cost less than estimate. More

by 2002 lexus RX300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Pantoja
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Aug 17, 2022 -

Lexus of Sacramento responded

It was a pleasure servicing your vehicle! Thanks for leaving Lexus of Sacramento a five-star review and sharing your support for Eric's hard work. Until next time!

August 14, 2022

Eris was a professional, friendly and knowledgeable, Explained the necessary service, offered a loaner for the day as my 30,000 mile service was due. Car was ready fir pick-up in the estimated time fra More

by Teresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eris Pantoja
Report | Print
Aug 15, 2022 -

Lexus of Sacramento responded

Teresa, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Sacramento team. Safe travels, and we hope to see you back again down the road!

August 12, 2022

Great experience with David T. He professional, friendly, and answered all my questions. Love my ES 350! My sexy new Whip glides down the road! Fast as xxxx! Beep beep! More

by Cococavy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David J. Toves
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Aug 17, 2022 -

Lexus of Sacramento responded

Thanks for your review! We're thrilled to see David provided courteous and informative assistance that shaped a wonderful Lexus of Sacramento experience. And we love that you're loving your new Lexus ES 350!

August 11, 2022

Nick courteous, gave specific info regarding brakes, my sensor. Jim Penn I’ve known for years, glad he would be working on my car. All around excellent service More

by Beverlyskeaton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Penn, excellent service tech.
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Aug 11, 2022 -

Lexus of Sacramento responded

We're delighted Nick and Jim made your service experience a success! Thanks for supporting Lexus of Sacramento with your business and your review. Until next time!

August 10, 2022

I was there for approximately 3 hours and the dealership did not do everything they said they were going to do. They misrepresented the quality of work. More

by Eugene W. Carrington Jr.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Cruz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2022 -

Lexus of Sacramento responded

Eugene, I am very sorry that some items were not completed during your service visit. We expect only the best for our customers and I would like to step in and see what we can do to help. I will look for your contact information, but please feel free to reach out to me as well. Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

August 08, 2022

Brandon is a fine, outstanding adviser. Brandon listened to all my questions and answered them completely and satisfactory. I couldn' have been happier and more fortunate to get Brandon a More

by Machete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
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Aug 08, 2022 -

Lexus of Sacramento responded

Thank you for these lovely compliments to Brandon! We will be sure to let him know you appreciated his attentive and considerate customer service. We are grateful for your business and look forward to seeing you next time at Lexus of Sacramento!

August 06, 2022

Friendly staff and excellent service. Got the job done to clients expectation. Lexus car performance is amazing indeed. More

by casi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2022 -

Lexus of Sacramento responded

It was our pleasure to work with you! Thank you for choosing Lexus of Sacramento and for sharing your experience. Drive safely until we see you next!

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