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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,003 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,003 reviews

May 10, 2024

The first services for my new vehicle were reasonable . I came in for the 15 k service which was way too expensive and did not include an oil change . All the items I was charged for are included for free More

by dcoleman4566
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Carson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Lexus of Sacramento responded

I'm sorry to read that you found our 15k service pricing not up to your expectations. We strive for competitive prices and complete transparency with all services provided. Your feedback is valuable as it helps us improve our offerings and customer experience. If you'd like to discuss this further or have any other concerns, please reach out directly at your convenience. Thank you, Bryon Burdette - Sales Manager - bryonburdette@lithia.com

May 10, 2024

Helpful and responsive. Travis was nice to work with via text message. We made the deal. More

by jon.huntoon
Recommend Dealer
Yes
Employees Worked With
Travis Glessner
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May 10, 2024 -

Lexus of Sacramento responded

Jon, Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad Travis was able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

May 09, 2024

We were very happy with the process of buying a car. We appreciated the fact that they don't push you into something you don't want. More

by MONI1
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grace Lykins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Lexus of Sacramento responded

We're glad to know you had a positive experience with us at Lexus of Sacramento. We always aim for a no-pressure approach, so it's great that this was reflected in your visit. Thanks for the review!

May 09, 2024

Courteous staff and clean surroundings . They greeted me with a smile and gave me a clean loaner . More

by saljentera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daren Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Lexus of Sacramento responded

We are glad to hear that we provided an excellent service experience. Thank you for trusting Lexus of Sacramento with your business!

May 09, 2024

Very knowledgeable and did amazing work it was quick and fast. Thank you so much!! More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirrioti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Lexus of Sacramento responded

Kevin, we are thrilled to hear you had a five-star service experience with the Lexus of Sacramento team! Thank you for your business and review.

May 09, 2024

They informed me of something that needed to be addressed and gave me a really good price and explanation why we needed to do it sooner than later. More

by altonferguson59@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Basel Simirrioti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Lexus of Sacramento responded

We're glad to know that our team at Lexus of Sacramento was able to provide you with timely and informative service. Thank you for trusting us with your vehicle needs, we look forward to serving you again in the future!

May 09, 2024

The process was easy, simple, and transparent! Patrick went out of his way to find and deliver the EXACT! car ( color, specs, and options) we were looking for. More

by Alex
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Castano
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May 09, 2024 -

Lexus of Sacramento responded

Alex, it's great to know that Patrick and our team at Lexus of Sacramento were able to find the perfect car for you! We appreciate your feedback. Enjoy your new ride!

May 09, 2024

Nick Cruz has ALWAYS provided exceptional service, is very communicative about the process and he does it with a smile. He is the reason why we have been coming for 11 years! More

by arianahenderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Lexus of Sacramento responded

Ariana, Thank you for taking the time to share your thoughts on working with Nick and our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

May 09, 2024

Great service and very knowledgeable. IAlways do a great job for me And my car is still going with 140,000+ miles! More

by ELAINE S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Lexus of Sacramento responded

Elaine, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

May 09, 2024

This dealership was great. Carlos was a professional, he provided timely responses with communication by phone, text, and email. In person, Carlos was able provide clear and de More

by LAWRENCE555
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Cave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raj Kundiwala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Jaber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Lexus of Sacramento responded

Lawrence, It's great to hear that Carlos was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

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