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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,003 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,003 reviews

September 27, 2021

Even though the customers lounge was Spartan, the service was reasonably fast and the personnel curteius and attentive. More

by CWILLIAMS50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
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Sep 27, 2021 -

Lexus of Sacramento responded

Thanks for the review! We're pleased that our team was attentive and courteous. --Lexus of Sacramento

September 27, 2021

Eric was excellent from beginning to end. Thank you for your great service. Car was ready at the agreed times and was cleaner than when I dropped it off. More

by big.parcel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
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Sep 27, 2021 -

Lexus of Sacramento responded

Thanks for the 5 stars of us here at Lexus of Sacramento! We're pleased that you loved working with Eric and that he delivered excellent and timely service. See you next time!

September 27, 2021

People in the service shop were very professional and nice. The service advisor was knowledgeable and informative on the service required for my car. More

by FDMJ168
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2021 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 26, 2021

The mechanic did not but a mileage sticker on my windshield after my oil change other than that it was a good experience More

by Prado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph, Mike Huttleston, Mike Huttleston, Eric Foltz
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Sep 27, 2021 -

Lexus of Sacramento responded

While we are glad to have provided you with a positive experience overall, we do apologize for any oversight on our part. Please don't hesitate to reach out to us directly to discuss your concern. We sincerely value your business and look forward to your next visit! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 26, 2021

You guys are amazing and wonderful customer service I’m very happy customer Lexus number one. More

by maznikolga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2021 -

Lexus of Sacramento responded

We are thrilled to know that we were able to create a great experience for you. Thanks for supporting Lexus of Sacramento!

September 26, 2021

Lexus of Sac is my preferred dealership always has excellent customer service it’s a consistency I can count on that’s why I have purchased two cars from them! More

by Twins4dina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Foltz
Report | Print
Sep 26, 2021 -

Lexus of Sacramento responded

We are thrilled to see that our team has earned your repeat business. Thanks for your continued support and congrats on your new car!

September 24, 2021

Everyone iwas competed and knowledgeable. I did not have an appointment and the took me right away More

by SEL1894
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2021 -

Lexus of Sacramento responded

We are thrilled that we could help! Thank you for trusting Lexus of Sacramento with your business and your vehicle. We appreciate you taking the time to share your feedback and we hope to have you as a returning customer.

September 23, 2021

Very satisfied with the service of my vehicle. Customer service personnel were very courteous and helpful. More

by rcs43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Report | Print
Sep 23, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 23, 2021

Great people. Amazing fast service. I am satisfied with my visit. Will recommend to friends and family. More

by thanhdang721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph, Mike Huttleston, Mike Huttleston, Eric Foltz
Report | Print
Sep 23, 2021 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 23, 2021

Great service from when I checked in to the time I picked up my car. No waiting time- immediately got a loaner and was out in less than 30mins. Nick Cruz was very encouraging. More

by MARYSBZEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2021 -

Lexus of Sacramento responded

We're glad to hear your service visit was smooth, seamless, and expeditious, Mary! Thank you for choosing Lexus of Sacramento and leaving a review - we hope to see you again!

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