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Lexus of Sacramento
Sacramento, CA
3,003 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday 10:00 AM - 6:30 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 3,003 reviews
September 19, 2021
You did a outstanding job on the nx200.The service was very efficient and very friendly. very efficient and very friendly. More
by PRKANDSAK
Verified CustomerEmployees Worked With
September 19, 2021
Service was ok. There was a loud argument between finance guy and salesman, all waiting customers were extremely uncomfortable. The finance guy wanted a copy of the customers insurance and he told the sales guy and salesman, all waiting customers were extremely uncomfortable. The finance guy wanted a copy of the customers insurance and he told the salesman “don’t ever come to me without the xxxxing insurance paperwork “. Myself and husband and other customers in the waiting area were all looking at each other and thinking oh my God, that was inappropriate and very unprofessional. The salesman walked out and the finance guy followed him out and slammed the door. I’ve been going to this Lexus dealership for many years and have never seen anything like this here before. This is my second car from this dealership and I must say, I was very disturbed over this incident. More
by THORESONLK
Employees Worked With
Ramiro Magdalen
September 19, 2021
Lexus is the only place I bring my car for service. Always do an excellent job and they provide a loaner, a new vehicle. Customer service is the best. Always do an excellent job and they provide a loaner, a new vehicle. Customer service is the best. More
by Tony S
September 17, 2021
Recently bought a new-to-me car at Lexus of Sacramento. Thanks to Kyle, who helped me on the day I drove many cars but didn't buy. Thanks to Bryon who put me at ease with the purchase experience and gave Thanks to Kyle, who helped me on the day I drove many cars but didn't buy. Thanks to Bryon who put me at ease with the purchase experience and gave me a great overview of the features of the car. Special thanks also to Todd and Kevin. I am grateful and love my car! More
by rozcamsey
September 17, 2021
Hello, Purchased a 2011 GS350 from their used car dept. Long story short the car had a wiring issue. The service dept. Jumped up right away to fix the issue. No it's and or butts. Special thanks to Brandy Long story short the car had a wiring issue. The service dept. Jumped up right away to fix the issue. No it's and or butts. Special thanks to Brandy the service advisor whom handled it all. Thank you! More
by MARC SANCHEZ
Employees Worked With
Brandy Joseph
September 17, 2021
Great service. Flexible and responsive for major repairs. Worked with us on scheduling and part delays. Worked with us on scheduling and part delays. More
by ckazhe
Employees Worked With
September 17, 2021
The car is fine, but I am extremely disappointed with the service. I had to wait two weeks for an appointment that was at 10:45am. Waited in the car in line for quite some time. By the time I left the offic service. I had to wait two weeks for an appointment that was at 10:45am. Waited in the car in line for quite some time. By the time I left the office it was 11:15am. I was told at that time the car would be ready by 1pm, which seemed like a REALLY long time to rotate tires and fill up fluids...especially when I had a 10:45am appointment. I went for a walk, but returned by 12:30, and I started checking at 1:10pm to see where my car was. No one seemed to care that it was late, everyone was very dismissive and didn't seem to respect that my time matters too. I was finally told that it was being washed. Around 1:30pm one staff person (didn't catch his name) finally seemed to understand that I needed to leave soon to pick up kids from school. He helped move my car along. I finally received my keys at 1:45pm. That is 45 minutes later than I had been told and so an APPOINTMENT to rotate tires and top off fluids took 3 hours! No one apologized for the delay. It all really felt extremely disrespectful of me and my time. A week later, I did get text from the person I worked with. When I shared how frustrated I was he did apologize, and took responsibility, but didn't offer anything to make it right -so honestly, that did not feel like he sincerely wanted to keep my business. I understand they have construction going on, but they then need to take that into account if that is going to affect how long a standard service is going to take and not schedule people if they can't take care of them in a timely manner. More
by BoxerMom
Employees Worked With
September 17, 2021
Lexus always has A1 service!! Lexus of Sacramento has Lexus always has A1 service!! Lexus of Sacramento has been great to my family over the years. Lexus always has A1 service!! Lexus of Sacramento has been great to my family over the years. More
by Derek
Employees Worked With
Other Employees :
Mike Huttleston, Mike Huttleston, Mustafa Rashid
