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Lexus of Sacramento

Sacramento, CA

4.7
3,013 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,013 reviews

March 09, 2021

Nice people, friendly and helpful. Just brought in new RX350 for some plating I paid for for exterior and interior. Gave me a loaner which was nice. .Had question whene I picked up the car but service per More

by no screen name
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None of the service people listed helped me, Eric Wilson
Mar 09, 2021 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Please give us a call this week so that we're able to answer any questions you have. We're always happy to help! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

March 09, 2021

Every time I go to Lexus of Sacramento for my car maintenance, the staff are always excellent in providing service to their clients - from making phone appointments, waiting in the lobby, to getting More

by ALYSSACAPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Mar 08, 2021 -

Lexus of Sacramento responded

Thank you, Alyssa! We appreciate your business and look forward to helping you with any questions or future vehicle needs. We are pleased to hear that you were comfortable while with us. Thank you for choosing Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

March 08, 2021

The salesman was nice and I feel like I got a pretty good deal on my 2017 Kia Sorento. The detailing was pretty bad. I had to have them go back and re-clean the upholstery. More

by MICHAEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Lexus of Sacramento responded

Michael, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new 2017 Kia Sorento. We apologize for the lack of attention to detail that was missed when you picked up your new Kia Sorento! We truly appreciate your feedback and will be sure to speak with our team. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

March 08, 2021

Sales staff were knowledgeable and very efficient. I was able to test drive 2 cars and complete my purchase in just a few hours. And, in advance of my visit i received excellent updates on vehicle availabi More

by ABBENNETT
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Escobosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Wilson
Mar 08, 2021 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear Robert and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

March 08, 2021

Our shopping process was very enjoyable. Lee was able to get us the perfect vehicle, and the process was seamless. Great customer service I would definitely recommend! More

by DAN_GON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Wilson
Mar 08, 2021 -

Lexus of Sacramento responded

Thank you for your feedback on your recent visit to Lexus of Sacramento. I'm glad to hear that Lee was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new purchase, Dan! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

March 08, 2021

Ah man. Where to start? It was an absolute painless experience. Ernie and the team took care of me and even drove my car from Sacramento to my home. I highly recommend anyone to purchase their next veh More

by ZENAIDO.ARAUZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Wassersleben, Eric Wilson, Chuck Baccarella
Mar 08, 2021 -

Lexus of Sacramento responded

It is gratifying to hear that Ernie and the team went the extra mile to make you a happy customer! Thank you for giving Lexus of Sacramento your business and stellar review. We wish you many safe miles in your new car!

March 08, 2021

Always a pleasant experience with lexus of Sacramento.... I would not go anywhere else. They are always so kind and helpful, never had a bad time there... More

by Mallory
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Kaulen, Eric Wilson, Chuck Baccarella
Mar 08, 2021 -

Lexus of Sacramento responded

Mallory, Here at Lexus of Sacramento, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

March 03, 2021

Mike Huttleston has helped me for my car services for years. He is very honest, knowledgeable and helpful. I always feel satisfied with his services. Thank you so much. More

by TTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Mar 03, 2021 -

Lexus of Sacramento responded

Your confidence in Mike absolutely means the world to us! We'll be sure to pass along your kind words to him. Thank you for trusting Lexus of Sacramento with all your repair and maintenance needs over the years!

March 03, 2021

Great job and the staff are always very helpful with excellent customer service! Very fast with the service as well. And explained the work that was performed thoroughly More

by LPSCOTT1916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph
Mar 03, 2021 -

Lexus of Sacramento responded

We're so lucky to have you as a loyal customer! Thank you for trusting Lexus of Sacramento with all your repair and maintenance needs!

March 03, 2021

Excellent world class service! The staff is professional and attentive and make you feel safe and welcome. Thank you for doing a great job with my servicing appointment. More

by CATHERINE7657
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik
Mar 04, 2021 -

Lexus of Sacramento responded

Catherine, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

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