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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,008 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,009 reviews

January 06, 2021

Jerod in sales was phenomenal, the service department however broke my windshield on my brand new car that I had only owned for 24 hours. More

by KBAP1305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerod Horch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2021 -

Lexus of Sacramento responded

Thank you for the recent review. We are pleased to hear that you had a positive experience working with Jerod. We do apologize for this inconvenience that occurred with your windshield. Please feel free to reach out to management directly if you have any additional concerns or comments. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

January 05, 2021

I i i i i i i. I i i i i i i i i i i i i i i i i i More

by LINKNEE1
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2021 -

Lexus of Sacramento responded

Thank you for the five-star review! We appreciate your business and hope to work with you again at Lexus of Sacramento!

January 05, 2021

My wife and I found the dealership to be very friendly and not stressful. She got the car she wanted and so we are both happy. Thank you Sacramento Lexus More

by ROUSER554
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernie Wassersleben
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Jan 05, 2021 -

Lexus of Sacramento responded

Thank you for the review! There is nothing we love more than hearing our customers are happy, and we appreciate you taking the time to share. Congratulations to your wife on her new vehicle, and we are wishing her many safe and happy miles! - The Lexus of Sacramento team

January 05, 2021

I was in a tough spot with being in the final process of refinancing a mortgage and without a car due to an accident. I appreciate how professionally they handled my situation. The team was very accommodati More

by TIMSTAM03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Sedighi
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Jan 05, 2021 -

Lexus of Sacramento responded

It was our pleasure to assist you in this challenging situation and help you get into a great vehicle. Thank you so much for posting about your buying experience at Lexus of Sacramento! We really appreciate your business.

January 05, 2021

Oscar was wonderful to work with. He was extremely knowledgeable, professional and kind. During this crazy Covid pandemic, the dealership made the process comfortable and safe. I would recommend t More

by ANNAWEST1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryon Burdette
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Sedighi
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Jan 05, 2021 -

Lexus of Sacramento responded

Thank you, Anna! We're so glad to hear that Oscar provided the excellent service you deserve and it means a lot to our whole team to know you felt comfortable with us here at Lexus of Sacramento. We look forward to seeing you again in the future!

January 04, 2021

Eric, the service manager, was able to work through a challenge and honor service "coupons" offered by another Lexus dealer. Eric, the service advisor, ensured my service was completed on time and correc More

by RYAN@VITOPIAN.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric service advisor (can't recall last name) and Eric service manager
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Jan 04, 2021 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

January 04, 2021

You need to request a copy of all the documents. There are some sloppy employees at the branch. They lost our deposit check over the weekend. We had to contact the bank and issued a new one. It was a hass More

by New Lexus
Recommend Dealer
Yes
Employees Worked With
Kevin Keon
Other Employees : Michael Boyd
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Jan 04, 2021 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento, your feedback and rating mean a lot to us. We're sorry to hear that your experience with us was not the best. Please accept our apologies for falling short of your sales expectations. We work diligently to provide top-notch customer service and will definitely use your review to work harder to achieve our goal. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

January 04, 2021

Always helpful, professional, proficient, and willing to accommodate requests within reason. Best dealership I’ve ever worked with. I love that they always offer me a courtesy vehicle whenever I need to hav More

by MEGAN C.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Foltz
Report | Print
Jan 04, 2021 -

Lexus of Sacramento responded

Megan - Thank you for taking the time to review us! We are very proud to have earned your business over the years and happy to hear that you are so confident in the Lexus of Sacramento team. Drive safely, and we are wishing you many safe and happy miles down the road!

January 04, 2021

It was the right decision to go check out the Sacramento Lexus.My experience was very good.People work there was open and friendly that make you feel like home.I was helping by Raz Ionita. More

by PHUDUC73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Keon
Other Employees : David Morgan
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Jan 05, 2021 -

Lexus of Sacramento responded

Thanks for your feedback on your recent visit to Lexus of Sacramento. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

January 03, 2021

Ernie was responsive and knowledgeable. We'd highly recommend him to anyone looking for a great experience buying a Lexus. The staff was professional and friendly. More

by MARINA.WANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Wassersleben
Report | Print
Jan 03, 2021 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

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