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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,003 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,003 reviews

February 16, 2024

Excellent Prompt and excellent service. I really appreciate having a loaner while my car is being serviced More

by IRMAIGUTIERREZ
Recommend Dealer
Yes
Employees Worked With
Reynoso
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Feb 18, 2024 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, Irma, and we hope to see you again! Best Regards, Christian Simon General Manager

February 16, 2024

Nice smooth easy I did change oil, the welcome was fast, received my car, sitting relax drink coffee, then received my car clean with all service done, pay and leave like nothing More

by Luay_fouad
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Feb 18, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

February 16, 2024

The sales person was great. The dealership was very busy with more than one sale processing. It was a very long process. Very hard on 87 year olds. Other than that it was what w More

by CJOXENDINE
Recommend Dealer
Yes
Employees Worked With
Deanne
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Feb 18, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

February 16, 2024

Still not get my second key yet, don't know long need to wait. It already 2 weeks now More

by ARXIANWU.10
Recommend Dealer
Yes
Employees Worked With
Forgot name
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Feb 18, 2024 -

Lexus of Sacramento responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Christian Simon General Manager

February 16, 2024

Kyle was good. Waited 2hrs to process paperwork. Didn't leave until 830pm. Not satisfied with services consultant and escalated to Russ. Russ was supposed to respon More

by TWEETERS76
Recommend Dealer
No
Employees Worked With
Kyle Reid
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Reid
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Feb 21, 2024 -

Lexus of Sacramento responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Christian Simon General Manager

February 15, 2024

very efficient and cordial the experience was very relaxing and the coffee was good, the wait was good More

by randyha1
Recommend Dealer
Yes
Employees Worked With
Daron
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Feb 15, 2024 -

Lexus of Sacramento responded

Randy, It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

February 15, 2024

They were polite and met my needs The service was done in a timely manner More

by elkgroverj
Recommend Dealer
Yes
Employees Worked With
Guy Reno's
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Feb 15, 2024 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

February 15, 2024

I love the way I am treated as a person and customer. In that order. More

by Ect1965
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Report | Print
Feb 15, 2024 -

Lexus of Sacramento responded

We're grateful to have you as a Lexus of Sacramento customer and friend. Thanks for the review!

February 15, 2024

Nick made it seamless with getting service on my Lexus From drop off to dealer car to pick up easy More

by rob3102515101
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Report | Print
Feb 15, 2024 -

Lexus of Sacramento responded

Thanks for leaving Lexus of Sacramento a five-star review, Rob! We are glad that Nick ensured your service visit went smoothly from start to finish.

February 15, 2024

Efficient Overall the service department was good and efficient , however never have been a supporter of the sales department ever More

by STORKMAN1018
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Report | Print
Feb 15, 2024 -

Lexus of Sacramento responded

Thanks for sharing your experience with our service department at Lexus of Sacramento — we're glad to know you found us efficient! As for the sales team, we appreciate your feedback and are always looking to improve. If there's anything else you'd like to add, please feel free to reach out. Take care!

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