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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,002 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,002 reviews

February 05, 2024

I was a walk in appt on a Saturday with a flat tire. Basil helped me out told me the potential costs up front and followed up when the car was ready. Smooth and seamless ! More

by Diana.christensen
Recommend Dealer
Yes
Employees Worked With
Basil
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Feb 06, 2024 -

Lexus of Sacramento responded

Diana, Thank you! Basil and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

February 04, 2024

Car was late. I asked what the delay was and they said they were vacuuming the car out before they hand wash the car because the carwash was broke broken. Re More

by 28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Carson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Lexus of Sacramento responded

This feedback is disheartening to receive and I'm very sorry for any inconvenience you experienced. We strive to provide thorough service and ensure all customers feel accommodated throughout their time working with us, and it seems we missed the mark in this case. I will be sure to discuss these comments with my team as we're always looking for ways to improve and invite you to reach out directly if you'd like to discuss any remaining concerns. Thank you, Russ McDuffie - Service Director - 916.465.6291

February 04, 2024

Really rude at some points didn't value customers over himself and tried to upswell me the car like 7 different times More

by thomasdellagana
Recommend Dealer
No
Employees Worked With
Coyle baker
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Feb 05, 2024 -

Lexus of Sacramento responded

Thomas, I'm very sorry to hear about your experience. We are committed to respectful, accommodating customer service, and it sounds like we missed the mark during your visit. If you're open to giving us another chance to earn your business, I'd appreciate the opportunity to address all outstanding concerns. Please reach out directly at your convenience. Thank you, Bryon Burdette - Sales Manager - bryonburdette@lithia.com

February 04, 2024

I bought a 2021 certified Lexus es 300. I have been asking for owners manual and dealer can't get me one. More

by GABECARDENAS62
Recommend Dealer
No
Employees Worked With
Jared Ivey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Ivey
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Feb 05, 2024 -

Lexus of Sacramento responded

I'm sorry to learn about the trouble you've had obtaining an owner's manual for your vehicle. This is certainly not the experience we aim to provide, and I'd like to look into this further and address all outstanding concerns. Please reach out directly at your convenience. Thank you, Bryon Burdette - Sales Manager - bryonburdette@lithia.com

February 03, 2024

The dealership personnel we met were excellent in every way. Proficient, helpful, and friendly sales staff, contracts staff, and service reps. When a crack appeared in our windshield prior to delivery, rep More

by DAVES9
Recommend Dealer
Yes
Employees Worked With
Kyle Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Reid
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Feb 03, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us, Dave. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

February 03, 2024

Christina is a great service writer. Customer service is her specialty. Recommend Kent Owens when looking for a New Lexus More

by Love my LS500
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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Feb 03, 2024 -

Lexus of Sacramento responded

Thank you for the kind words for Christina and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

February 03, 2024

After trying several other dealers in town I found that Kyle and his team were the best and helpful. More

by ROBBYALLEN
Recommend Dealer
Yes
Employees Worked With
Jared Ivey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Ivey
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Feb 03, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

February 03, 2024

Last thing I can say is it exceeds my expectation! !! Your company is lucky to have V is asset to your organization!!! More

by JULIABDEJESUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V Moua
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Feb 03, 2024 -

Lexus of Sacramento responded

Julia, thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

February 02, 2024

Very accommodating and helpful to resolve DMV issue after the sale. Very helpful familiarizing us with car's features. More

by JIMTREMBLAY1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryon Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Baccarella
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Feb 03, 2024 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

February 02, 2024

Great service will come back again. 9 more words 6 more words 3 more words More

by Jimmy4got10
Recommend Dealer
Yes
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Feb 03, 2024 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

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