Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Sacramento
Sacramento, CA
3,002 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday 10:00 AM - 6:30 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,002 reviews
January 16, 2024
Every time I have tried to reach service department they are never available and I have left many message. I have to go to the dealership to talk to someone Which I had to do twice for different problems. Y are never available and I have left many message. I have to go to the dealership to talk to someone Which I had to do twice for different problems. You guys installed alarm and send information to Karr with previous owners name. Which caused me problems I tried to get resolved from Lexus but never called back, so I had to explain to Karr what my problem was. They were are to figure out what happen and was able to help me. Explain mistake Lexus made. And the biggest problem was the oil for life program that Kevin sold me. Made me think it was $383 total cost which it's $5700 big difference. I advised I want to cancel this program. Kevin said it was done in Dec 22 then found out he didn't doing till Jan and that's only because I ask for something in writing it's canceled. Once the car was sold Lexus customer service went out the door. So I am not happy. I do love the car on good thing More
by DONNAOCEANVIEW
Verified CustomerEmployees Worked With
Few people
January 16, 2024
We brought a 2023 RX 350 Lexus and made an appointment for Monday 15th dealer had no computer service. You should had a generator. Car is under warranty but I get message Susytem malfunction take to for Monday 15th dealer had no computer service. You should had a generator. Car is under warranty but I get message Susytem malfunction take to dealer I looked on internet common problem . Another concern Bake charging. Don’t understand More
by PIBGHANA
January 15, 2024
My first experience was with Razvan in sales and then with Mike Zinda in finance, both on 12/29/23. I feel that they both did a great job to make my purchase a very good experience. with Mike Zinda in finance, both on 12/29/23. I feel that they both did a great job to make my purchase a very good experience. More
by JOEL_D_ORTIZ
January 15, 2024
Great service advisor overall wonderful experience Service was fast. Nick was friendly. Clean dealership great management. Class act. Service was fast. Nick was friendly. Clean dealership great management. Class act. More
by Aswadt
