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Lexus of Sacramento
Sacramento, CA
3,003 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday 10:00 AM - 6:30 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 3,003 reviews
December 20, 2023
Love Christina. Service is way over priced. I really like my service advisor and will do the minimum service there but not everything because I feel it's ridiculous. Service is way over priced. I really like my service advisor and will do the minimum service there but not everything because I feel it's ridiculous. Especially because you are not close and convenient. It takes 3 hours a day just to get to and from with traffic More
by TARA.REEVE
Verified Customer
December 20, 2023
Very good dealer. Service person explained everything in great detail. Went over all costs in advance. Excellent outcome with this service! They paid close attention t Service person explained everything in great detail. Went over all costs in advance. Excellent outcome with this service! They paid close attention to details. I give them a five star rating! More
by Drdayledds
Employees Worked With
Gus 5 stars!
December 19, 2023
The personnel at Lexus are all very good, well informed and helpful. They do a good job of explaining the cars. They never talk down to the customer. and helpful. They do a good job of explaining the cars. They never talk down to the customer. More
by SUSANMCKEE222
Employees Worked With
December 18, 2023
On time. Accommodating. Thorough. Great waiting area. I'll say more but this is really annoying. I have confidence in the service I receive. Accommodating. Thorough. Great waiting area. I'll say more but this is really annoying. I have confidence in the service I receive. More
by LINDALOU0
December 18, 2023
Informative, reasonably helpful and accommodating. It was ?? that the work that should have been completed i.e. window tinting was not completed after they indicated that it had been completed. It was ?? that the work that should have been completed i.e. window tinting was not completed after they indicated that it had been completed. More
by ZULUPRINCESS1
December 18, 2023
The sales process went well but the service after purchase as Ben anything but smooth. purchase as Ben anything but smooth. More
by MATHEW S
December 18, 2023
Good The service department was very prompt. Christina is very cordial and helpful. And she explained all my options. Christina is very cordial and helpful. And she explained all my options. More
by RAY.BERTELSEN
December 18, 2023
Good at keeping me updated as to the progress of the repairs needed. Thanks for the carwash repairs needed. Thanks for the carwash More
by I am not a robot
Employees Worked With
December 18, 2023
They do not care about their customers at ALL! They do not respond to complaints or attempt to resolve differences. They absolve themselves of responsibility and make no effort to rectify failure They do not respond to complaints or attempt to resolve differences. They absolve themselves of responsibility and make no effort to rectify failures. More
by Ljgardnernm
Employees Worked With
Gus
December 17, 2023
Been a Lexus person for 30 years. Lexus of Sacramento has always been terrific. From sales to service. My service manager today, V, was excellent. Lexus of Sacramento has always been terrific. From sales to service. My service manager today, V, was excellent. More
by Rontom1.rt
Employees Worked With
V Moua
