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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,016 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,016 reviews

December 14, 2023

Lexus of Sacramento has an excellent service department. Always friendly and helpful. Even if it’s just a question you need answers. Your car will be repaired washed and ready for pickup on time. Great serv More

by SESWETTENHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston
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Dec 15, 2023 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

December 13, 2023

They have a very good service. Staff were very nice and accomodating. Also, service was efficient. More

by gerlu_marquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Report | Print
Dec 13, 2023 -

Lexus of Sacramento responded

Gerlu, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

December 13, 2023

Robert was able to help us identify the car we were looking for and arranged financing ahead of us traveling 2:30 hours to see the car in person. We test drove signed paperwork and left with our vehicl More

by brsmjs
Recommend Dealer
Yes
Employees Worked With
Robert Escobosa
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Dec 13, 2023 -

brsmjs responded

Thank you for the great experience We will be back for our next purchase.

Dec 13, 2023 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Robert here at Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

December 13, 2023

I have a problem with my dashboard panel they fix it very good and very fast. More

by Choudhryrashid87
Recommend Dealer
Yes
Employees Worked With
Don't remember.
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Dec 13, 2023 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

December 13, 2023

I love the customer service and my service advisor is awesome! Thank you for the great service! More

by Dchanstarkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V Moua
Report | Print
Dec 14, 2023 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

December 13, 2023

She is always very attentive and a sweetheart. Always enjoying to work with her. A+ More

by RAZVANIONITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

December 12, 2023

Christina always takes good care of me and my wife/ she is cordial without being syrupy or fake at all. Gets the job done More

by Jd4wellspace
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Report | Print
Dec 12, 2023 -

Lexus of Sacramento responded

Thank you for the kind words for Christina! We look forward to sharing your compliments with her and our team, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

December 11, 2023

Communication soliciting the appointment was persistent but the communication during and after the service was lousy. I picked up my car after hours so I didn’t receive a verbal or written report. I emai More

by D
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
V Moua
Report | Print
Dec 11, 2023 -

Lexus of Sacramento responded

I'm sorry to read about your experience. We aim for clear and timely communication with our customers, so it's disappointing to learn that we fell short in this case. I understand how frustrating the situation must be, especially regarding your battery issue. Please reach out at your earliest convenience so we can rectify this matter together. Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

December 11, 2023

Their service staff is top notch. My assigned specialist V Moua is simply the best. Last time I was there, it was past closing to pick up my car, but V and his assistant patiently wai More

by VERGARAEMIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V Moua
Report | Print
Dec 11, 2023 -

Lexus of Sacramento responded

Emil, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that V Moua met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

December 11, 2023

Easy to schedule. Customer service rep was responsive to my questions and concerns. Appreciate the Uber/Lyft option. More

by AHEIBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel
Report | Print
Dec 11, 2023 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

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