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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,015 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,015 reviews

December 10, 2023

Attentive with good communication about progress of service completion. Areas to relax while waiting, with water and coffee available. More

by TERESAWDODGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2023 -

Lexus of Sacramento responded

Thank you, Teresa. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

December 10, 2023

Very satisfied with the service and with complete atmosphere. The work done was very good and done quickly. Would use this place again in the future More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall the name of the man
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Dec 11, 2023 -

Lexus of Sacramento responded

Thank you for the kind words for our service department, Bruce! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

December 09, 2023

Nice dealership however this most recent service I had wasnt the best. I had staining throughout my car - unsure if they were chemicals. And I had a weird jelly-like substance on the floor of the drivers More

by CandyLi23
Recommend Dealer
No
Employees Worked With
Christina Carson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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Dec 10, 2023 -

Lexus of Sacramento responded

I'm really sorry to read about your recent service experience, and we apologize for any inconvenience this may have caused. We'd like an opportunity to address this—please reach out to me at your convenience. Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

December 09, 2023

Easy scheduling, and prompt, fast serice. Only conplain I have is that many times when I call go schedule, nobody answers, and I have to call back. More

by Nickolaus.r.wilson
Recommend Dealer
Yes
Employees Worked With
Basel
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Dec 10, 2023 -

Lexus of Sacramento responded

Nickolaus, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

December 09, 2023

Timely service Good communication Provided a loaner for the 4 hours service Problem resolved Thanks More

by SIOUFFEY
Recommend Dealer
Yes
Employees Worked With
V
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Dec 10, 2023 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

December 09, 2023

I was hoping they would be able to changethe car settings from celsius to Fahrenheit but they could not . More

by jerry.mcdonald58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
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Dec 10, 2023 -

Lexus of Sacramento responded

Jerry, Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

December 08, 2023

Peter was excellent, very communicative, accommodating, fair, and kind when our family was dealing with the surgery of our child during the purchase. More

by BERIT.ELAM
Recommend Dealer
Yes
Employees Worked With
Peter Agerton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Agerton
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Dec 08, 2023 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that Peter had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

December 08, 2023

All is always smooth and efficient with the Sacramento dealership. Only thing I'd love to be reinstated are loaners. It was one of the main things that set Lexus apart from other dealerships/ brands. More

by FAVI_83
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Report | Print
Dec 08, 2023 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

December 08, 2023

Nick was amazing great customer service My service was fast and efficient nick made sure I was taken care of he went above and beyond More

by TIAKING2013
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Dec 08, 2023 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Nick and our team here at Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

December 08, 2023

I recently had an outstanding experience at Lexus of Sacramento, and I can't praise them enough. The customer service was exceptional, from the knowledgeable sales team to the truly outstanding dedicati More

by JOHN@GDDRD.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kent Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2023 -

Lexus of Sacramento responded

We're over the moon to know you had such a positive experience at Lexus of Sacramento! It's great that Christina and our team were able to provide exceptional service. We'll be sure to pass on your praise, and we look forward to serving you again in the future. Thanks for recommending us!

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