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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,015 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,015 reviews

November 29, 2023

They were prompt and very thorough. Although I wasn’t prepared to purchase new tires, I did because they showed me they were in worse shape than I thought. I appreciate their concern. More

by Georgiac373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

November 29, 2023

I had an appointment scheduled for 8:30am. I called back to reschedule to 10:00 am. When I arrived the tech was rude telling me I was 2 hours late. I told him I rescheduled he said I did not, More

by Theresa.abilez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus and Darrian
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Nov 29, 2023 -

Lexus of Sacramento responded

Theresa, I'm sorry to learn about your recent experience with us. It's not the level of service we aim for and it seems there was a misunderstanding regarding your appointment time. We would like to rectify this situation and ensure you have a better experience next time around. Please feel free to reach out directly so we can discuss further how best we can assist you moving forward - Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

November 29, 2023

Gus did a great job helping me out. I was able to get a loaner which made my life easier too. Thank you More

by joe.mcgann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
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Nov 29, 2023 -

Lexus of Sacramento responded

Joe, we're glad to know Gus was able to assist you effectively at Lexus of Sacramento. We always aim for convenience with our services! Enjoy your ride and thanks for the review!

November 29, 2023

Easy visit - lasted the amount of time estimated. Health check good - thanks for the fine service. More

by BERRYCBRG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Lexus of Sacramento responded

Thank you, Berry! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

Nov 30, 2023 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

November 29, 2023

Thank you for the good service. I found the service and personnel of top quality both my wife and I appreciate all the personal interest of your employees. Richard Defield More

by Redefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Lexus of Sacramento responded

We're delighted to know that you and your wife had a positive experience with our team at Lexus of Sacramento. Thank you for appreciating the personal interest we take in serving our customers!

November 29, 2023

The service was completed on time and they matched the price quoted to me.Thanks More

by rjstritt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
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Nov 30, 2023 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

November 28, 2023

One of the best experiences I have every had at a dealership. I would not hesitate to buy from them again. More

by JKARCELLE1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Lexus of Sacramento responded

Here at Lexus of Sacramento, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, Christian Simon General Manager

November 28, 2023

Excellent customer service. Service done in a timely manner. Tire repair was done in a very good way at a reasonable cost. More

by ABRAY1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Lexus of Sacramento responded

It's great to hear that Nick was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

November 28, 2023

They are working really fast and responsible and really pay attention what you say they’re good worker More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Lexus of Sacramento responded

Nick, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

Nov 28, 2023 -

Lexus of Sacramento responded

Nick, we appreciate your feedback! Our team at Lexus of Sacramento always aims to provide efficient and attentive service. Thanks for the review!

November 28, 2023

It was very pleasant, I liked the snack bar and the coffee machine. The giftstore is also very nice as well. Aside from that the dealership staff were very helpful and notified me of everything going o More

by ktony2019
Recommend Dealer
Yes
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Nov 29, 2023 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

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