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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,073 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,073 reviews

November 16, 2023

Everyone was very polite and helpful. The paperwork took around 3 hours. Overall good experience. More

by JAZMINDIAZG0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryon Burdette
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Cave
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

November 16, 2023

My third Lexus from Sacramento Lexus, need I say more. Keep up the great service. More

by SKNOCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Lexus of Sacramento responded

Thank you for the kind words for our team! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

November 16, 2023

I was very please with great customer service. The environment was very pleasant, while waiting for my car to get service. Looking forward to my service. More

by NUMBAA1PRAISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren great customer service!
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Nov 16, 2023 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

November 15, 2023

Very professional, nice people, very organized dealership, always on time on their promise to complete the service. More

by MCL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

November 15, 2023

It take too much time for a simple oil change. More than a hour is to long when you have an appointment. More

by Killiondavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston
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Nov 16, 2023 -

Lexus of Sacramento responded

I'm sorry to learn that your recent oil change took longer than expected. We understand how valuable time is and we aim for efficient service. Your feedback will be taken into account as we work on improving our services. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience. Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

November 15, 2023

Very easy to work with. We were there for a detail on my RX. It was done well. More

by LORRIERODRIGUES
Recommend Dealer
Yes
Employees Worked With
V
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Nov 15, 2023 -

Lexus of Sacramento responded

Thanks for choosing Lexus of Sacramento for your Lexus services! It was a pleasure taking care of you RX and we look forward to another five-star visit down the road. See you then!

November 15, 2023

Everyone was great ! Service was top notch. The fastest and easiest service I’ve ever had More

by MIKEISHA7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerod Horch, Chuck Baccarella
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Nov 16, 2023 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

November 15, 2023

The staff was professional and polite. The wait time was not too long and the waiting area was clean and comfortable. More

by Lindaeto2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Lexus of Sacramento responded

We are very happy to have provided you with such a positive experience, Linda! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

November 15, 2023

Most Enjoyable all the way around. Highly recommend the experience if you’re buying a Lexus More

by ACCOUNTING8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Agerton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Lexus of Sacramento responded

It makes our day to see your five-star review for Lexus of Sacramento! We are elated you had such a wonderful buying experience. Safe travels, and congrats on your new Lexus!

November 15, 2023

Always a pleasure doing business with Lexus. High quality results that met my service expectations. More

by TRESELAVONNE74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All service staff
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Nov 15, 2023 -

Lexus of Sacramento responded

Thank you for leaving Lexus of Sacramento a five-star review! We are elated to read our team went above and beyond. See you next time!

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