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Lexus of Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
3,073 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 3,073 reviews

November 15, 2023

Great job on my car. Nick was gray and kept me informed. I will definitely bring my car back for service More

by CRAD60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston
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Nov 15, 2023 -

Lexus of Sacramento responded

We're glad to know that Nick and our team at Lexus of Sacramento were able to provide you with a great service experience! We look forward to seeing you again for your future car needs.

November 14, 2023

This was my first big purchase and everyone made it super easy, simple, and overall exciting. More

by SHAE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryon Burdette
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Lexus of Sacramento responded

Shae, congrats on your new ride! The Lexus of Sacramento team is so glad to hear we made your first big purchase a five-star experience. Enjoy your new car!

November 14, 2023

Basel Simirriot was fantastic and very communicative throughout the service. process. Car needed to stay at the dealership longer than expected but it was repaired correctly and no problems since. More

by LAWJRAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirriot
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Nov 14, 2023 -

Lexus of Sacramento responded

Thank you so much for your kind words for Basel, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

November 14, 2023

Razvan Ionita was a class act and without his patience and desire to help, we would never have bought the car we now love from Lexus. I am a 51 year old attorney who has never bought a new car and my wif More

by Joe Carroll
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Razvan was awesome!
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Nov 14, 2023 -

Lexus of Sacramento responded

Joe, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Razvan and our team here at Lexus of Sacramento are glad to have you as a customer. Best Regards, Christian Simon General Manager

Nov 14, 2023 -

Joe Carroll responded

Chris, You and your team did a great job for my family and now my kids get to drive in a safe care each day! Really appreciate your help. Thanks, Joe

November 13, 2023

I kept asking for a complete tuneup but he didn’t seem to understand, maybe i wasn’t saying it right??? More

by Veronicamyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moua v
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Nov 14, 2023 -

Lexus of Sacramento responded

We're sorry to hear you didn't have a 5-star experience, Veronica, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Christian Simon General Manager

November 13, 2023

All my cars issues have been detected and taken care of. Always met in a timely manner and very friendly More

by debsz1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V. Moua
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Nov 13, 2023 -

Lexus of Sacramento responded

We're glad to know that our team at Lexus of Sacramento was able to address all your car's needs in a timely and friendly manner. Thanks for the positive review.

November 13, 2023

They provide world class service. I would love to purchase another Lexus as the same dealership. They make me feel I have the most expensive car in the world. More

by brandon.sumagit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Sedighi
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Nov 13, 2023 -

Lexus of Sacramento responded

Brandon, we're so glad to know you've felt valued and well-served at Lexus of Sacramento! We appreciate your trust in our business and look forward to assisting you with your next purchase. Enjoy driving your Lexus around town!

November 13, 2023

The work is good but very expensive. Probably should be taking it elsewhere now that my car is getting older. I declined their bid for new tires because of the price. More

by SIRRJAX
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Lexus of Sacramento responded

We appreciate your feedback and understand that cost is a significant factor in maintaining an older vehicle. We strive to provide high-quality service at Lexus of Sacramento, but we also want our customers to feel they're getting good value. If you have any further concerns or questions about pricing, please don't hesitate to reach out!

November 13, 2023

Very courteous staff, I like the fast reliable service that they provide for the customers More

by morgankesh14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Lexus of Sacramento responded

We're glad you've enjoyed working with our team, Morgan! We appreciate your business and look forward to seeing you again for another efficient service at Lexus of Sacramento!

November 13, 2023

Excellent customer service. Tracy is always polite and courteous. She always help me right away. And dealership is nice and clean. More

by Irwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Lexus of Sacramento responded

Irwin, we're delighted to know that Tracy and our team at Lexus of Sacramento provided you with excellent service. We appreciate your feedback about the cleanliness of our dealership as well!

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