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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,852 Reviews

1,852 Reviews of Lexus of Sacramento - Service Center

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April 08, 2021

Brandy and Eric were friendly, helpful and professional. The service required is holding up and I will heed their advice for my cars future care. I shall return. More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph, Eric Foltz
Apr 08, 2021 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave this wonderful feedback for Brandy and Eric! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 07, 2021

Let me say that Sacramento Lexus dealership is fantastic. I been there for the service and recall on my ES350 2019. They provided me fabulous service. I got the Lyft ride. Waiting time for it was less than 5 More

by Deepak Sharma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 07, 2021

The entire staff and sales people are genuine and helpful Have had help when needed with the navigation system Love the clean care at pickup More

by LCOMEAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful experience working with the Lexus of Sacramento team. Drive safely, and we hope to see you again down the road!

April 06, 2021

It was a good experience, the only thing I wish I had information before hand was how much it was going to cost me. The lady that brought my car to me was exceptionally friendly and helpful. I think her More

by MKJOLSEN11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 06, 2021

YES as always you guys are awesome! keep up the good work. Shuttle service should be available within 10 minutes. Send in more service deals. More

by SKUMAR7754
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph, Mike Huttleston, Joe Burton, Mike Huttleston, Eric Foltz
Apr 06, 2021 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Lexus of Sacramento! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 05, 2021

Lexus of Sacramento is a great dealership to do business with. Very happy with the sales and service departments. I Highly recommend Lexus of Sacramento. More

by FIDOGOLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerod Horch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph
Apr 05, 2021 -

Lexus of Sacramento responded

Thank you so much for recommending Lexus of Sacramento! We are delighted to hear that you're a happy customer and truly appreciate your repeat business. Enjoy your week!

April 04, 2021

Staff answered all questions promptly and was very helpful. Service was done right on a no contact basis. Followed up with call and additional information. More

by JWESTLAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Foltz
Apr 05, 2021 -

Lexus of Sacramento responded

Thank you so much for posting a great review! We are happy to hear that you're a satisfied customer and we really appreciate you trusting Lexus of Sacramento with your vehicle.

April 01, 2021

The employees are always pleasant and courteous. Very responsive to requests for appointments and follow-up. I appreciate the entire team at Lexus of Sacramento. More

by CEAROSTEGUI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience working with Tracey here at Lexus of Sacramento. We appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

April 01, 2021

I would have given 5 stars, except for the fact that I had to ask what the problem was with the noise under the car (it was written on the invoice, tho) and the trunk and car interior had not been vacuume More

by GRACEAUGHNEY3639
Recommend Dealer
Yes
Employees Worked With
I don’t remember who the service rep was.
Apr 02, 2021 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

March 31, 2021

AS always excellent service. Christina Carson is always excellent at explaining what needs to be done. She is available for questions and never seems rushed. Her customer service is outstanding. More

by TERESA.REYNAGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Lexus of Sacramento responded

Thank you for leaving Lexus of Sacramento a review! We are grateful for your confidence in us to get the job done and we look forward to taking care of you next time.

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