Lexus of Sacramento - Service Center

The employees are always pleasant and courteous. Very responsive to requests for appointments and follow-up. I appreciate the entire team at Lexus of Sacramento. responsive to requests for appointments and follow-up. I appreciate the entire team at Lexus of Sacramento. More

I would have given 5 stars, except for the fact that I had to ask what the problem was with the noise under the car (it was written on the invoice, tho) and the trunk and car interior had not been vacuume had to ask what the problem was with the noise under the car (it was written on the invoice, tho) and the trunk and car interior had not been vacuumed (don’t know if this service is still provided). More

AS always excellent service. Christina Carson is always excellent at explaining what needs to be done. She is available for questions and never seems rushed. Her customer service is outstanding. excellent at explaining what needs to be done. She is available for questions and never seems rushed. Her customer service is outstanding. More

Brandy is always awesome to work with. She’s helpful and knowledgeable. Always pleasant and friendly. I didn’t have the opportunity to meet the manager of the service department because he was busy with a knowledgeable. Always pleasant and friendly. I didn’t have the opportunity to meet the manager of the service department because he was busy with a customer but I so very much appreciate that he had my front brakes done for free. So much appreciated! More

I've been coming back for many years. I am happy with the service. I like the friendly attitude and the quality of the service the service. I like the friendly attitude and the quality of the service More

the service was very good as always. the only thing that is missing are donuts...the system works well. i forget who else i worked with besides Tracy... is missing are donuts...the system works well. i forget who else i worked with besides Tracy... More

Love the dealership and love Brandy! Always a great experience - I never worry that I will be taken care of and listened to. Wouldn't take my car anywhere else. experience - I never worry that I will be taken care of and listened to. Wouldn't take my car anywhere else. More

We are pleased with our visits here. Excellent service from Lexus Sacramento, especially from Eric Pantoja, our usual service adviser. He listens to us and ensures our concerns are addressed in a professi from Lexus Sacramento, especially from Eric Pantoja, our usual service adviser. He listens to us and ensures our concerns are addressed in a professional and timely manner. More

Mike Huttleston has always been an absolute pleasure to work with. The service department always does an outstanding job and the car always come back to us very clean. work with. The service department always does an outstanding job and the car always come back to us very clean. More

I came in for a recall service but decided to add an oil change. Checking in was casual as planned, including receiving a loaner. I was advised that it would take up to 6 hours to repair. The sales agent ca change. Checking in was casual as planned, including receiving a loaner. I was advised that it would take up to 6 hours to repair. The sales agent called me in the afternoon to advise potential services to repair. I gave a call back, unanswered, and left a voicemail to discuss the options. My mindset was my car was already there and performing additional services would be doable. I didn't receive a call back for 2 hours. I decided to drive back to the dealership to pick up my car and forego any additional services. I live 25 minutes away from this dealership so getting service here is not convenient at all. There are no other Lexus dealerships nearby. When I arrived, I saw the same service agent sitting at his desk with his cell phone. He made eye contact with me and acted like nothing happened. I go straight to the back to pay for my car. There was the parts department where someone was on the phone. No other person was at the counter and I was the only one in line. Standing about 3 feet away from the counter. 15 minutes go by and no one was there. It wasn't until 2-3 other customers came behind me that the service rep got out of her desk in the back and noticed that I was there in the front. She apologized and said she didn't see me. By the time I got home, the service agent called me back and apologized for not checking his voice mail. This is also the 2nd time, in a row, where I had a bad service experience. I failed to report the bad review prior to Covid-19 (where the service agent went to lunch, came back late and I was left sitting in my car for over 20 mins without help). This dealership is consistently bad. The service is so bad, this time, that I am looking to get rid of my Lexus as soon as possible so I don't have to deal with this dealership. I love my car. I LOVE my prior dealership (Lexus of Marin), where I purchased 2 cars from even though I live in Sacramento County. But I don't love it that much to keep getting services from the Sacramento Lexus, the closest authorized Lexus dealership near me. More