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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews
Call Service Center (916) 485-3987

1,845 Reviews of Lexus of Sacramento - Service Center

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November 13, 2023

This was an excellent dealership. I would recommend it to anyone. And I appreciate the car rental. More

by jot1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Reynoso
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Nov 13, 2023 -

Lexus of Sacramento responded

Thank you so much for your kind words for Gus, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

November 13, 2023

These folks are always ready to serve and please each customer. No matter what is needed for the satisfaction of the customer More

by rtcolvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear Tracey and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

Nov 13, 2023 -

rtcolvin responded

Will do. And instead of Tracy, being our service person, It was V!

Nov 13, 2023 -

Lexus of Sacramento responded

Apologies for this mix-up! It's wonderful to see V hit the mark with fantastic service!

November 13, 2023

Friendly staff; on time service; ridiculously pricey repairs. My tire inflator indicator stopped working when the car was exactly 10 years old, I was told replacing the sensors would cost approximatel More

by MEGANDCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Lexus of Sacramento responded

Megan, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

November 13, 2023

Excellent customer service. Tracy is always polite and courteous. She always help me right away. And dealership is nice and clean. More

by Irwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Lexus of Sacramento responded

Irwin, we're delighted to know that Tracy and our team at Lexus of Sacramento provided you with excellent service. We appreciate your feedback about the cleanliness of our dealership as well!

November 13, 2023

Very courteous staff, I like the fast reliable service that they provide for the customers More

by morgankesh14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Lexus of Sacramento responded

We're glad you've enjoyed working with our team, Morgan! We appreciate your business and look forward to seeing you again for another efficient service at Lexus of Sacramento!

November 13, 2023

The work is good but very expensive. Probably should be taking it elsewhere now that my car is getting older. I declined their bid for new tires because of the price. More

by SIRRJAX
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Lexus of Sacramento responded

We appreciate your feedback and understand that cost is a significant factor in maintaining an older vehicle. We strive to provide high-quality service at Lexus of Sacramento, but we also want our customers to feel they're getting good value. If you have any further concerns or questions about pricing, please don't hesitate to reach out!

November 13, 2023

They provide world class service. I would love to purchase another Lexus as the same dealership. They make me feel I have the most expensive car in the world. More

by brandon.sumagit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Sedighi
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Nov 13, 2023 -

Lexus of Sacramento responded

Brandon, we're so glad to know you've felt valued and well-served at Lexus of Sacramento! We appreciate your trust in our business and look forward to assisting you with your next purchase. Enjoy driving your Lexus around town!

November 13, 2023

All my cars issues have been detected and taken care of. Always met in a timely manner and very friendly More

by debsz1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V. Moua
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Nov 13, 2023 -

Lexus of Sacramento responded

We're glad to know that our team at Lexus of Sacramento was able to address all your car's needs in a timely and friendly manner. Thanks for the positive review.

November 13, 2023

I kept asking for a complete tuneup but he didn’t seem to understand, maybe i wasn’t saying it right??? More

by Veronicamyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moua v
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Nov 14, 2023 -

Lexus of Sacramento responded

We're sorry to hear you didn't have a 5-star experience, Veronica, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Christian Simon General Manager

November 12, 2023

Great service. No pressure to complete unnecessary repairs. I truly appreciate that they listen to the owner. More

by t.aldredge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston, Mike Huttleston
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Nov 13, 2023 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

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