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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews

1,845 Reviews of Lexus of Sacramento - Service Center

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November 08, 2023

Gus provided amazing customer service and I look forward to working with him during my next service appointment More

by NOOR.MARYAM1610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
Nov 08, 2023 -

Lexus of Sacramento responded

We're so glad to know that Gus provided you with amazing customer service at Lexus of Sacramento. We look forward to seeing you again during your next service appointment, Noor!

November 08, 2023

She was friendly and helpful. I like her service and attitude. They fixed my car very fast, cleaned it. Thank you More

by afrouzghaneh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Lexus of Sacramento responded

We're glad to know you had a positive experience with our team at Lexus of Sacramento! It's great that your car was fixed quickly and returned clean. Thanks for the review, we appreciate it!

November 08, 2023

The service was excellent! ! Staff knowledge and profession able the final result was everything a customer could ask for More

by Do not have one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Lexus of Sacramento responded

We're delighted to know you had an excellent experience with our team at Lexus of Sacramento! We strive for top-notch service and it's great to see that reflected in your visit. Thanks for the review!

November 08, 2023

Christina is amazing and explained to me the issue from my earlier 5k service and why it can’t be fixed. For the reason why I came in to get the 2nd key it was very efficient and they also cleaned my car. More

by Jush1315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

November 08, 2023

The dealership is always clean. Staff is friendly and helpful. Christina is very knowledgeable. I always feel appreciated. More

by ERYCKAH06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Lexus of Sacramento responded

We're delighted to know that you've had such positive experiences at Lexus of Sacramento. It's great to see Christina and the rest of our team have been able to assist you effectively! Thanks for your kind words.

November 07, 2023

Hello. I wanted to take moment out of my Friday evening to commend Lexus of Sacramento and especially Daren and yourself for some the the best customer serv More

by Pfoster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Mcduffie; Daren Malone
Nov 07, 2023 -

Lexus of Sacramento responded

We're delighted to know that Daren and our team at Lexus of Sacramento provided you with top-notch service! It's wonderful to have your support, and we look forward to assisting you when it comes time for your next LS purchase. Thanks for the fantastic review!

November 07, 2023

Our Service Manager, V Moua, is our is our No. 1 go to guy at Lexus. He always provides the best customer relations, great attitude & can do spirit, along with his service crew. Bravo Zulu!!! More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V Moua
Nov 07, 2023 -

Lexus of Sacramento responded

Bob, Thank you for the kind words for our service department! We look forward to sharing your compliments with V Moua, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

November 07, 2023

They provided a Great service for oil change. Friendly people. Will definitely return for next service. More

by YV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo
Nov 08, 2023 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

November 07, 2023

I did not have an appointment as it was a freeway accident that caused me to drive straight to the dealership . Christina took very good care of me and communicated with my Ins Company . She made the More

by Nessie609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Christina met your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

November 06, 2023

Lexus of Sacramento has an amazing staff who are dedicated to providing quality customer service at every opportunity. I am confident I will always be treated fairly. Tracey has been exceptional! More

by RonMan57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that Tracey had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

Nov 07, 2023 -

Lexus of Sacramento responded

We're delighted you've had such a positive experience with Tracey and the rest of our team at Lexus of Sacramento. We always aim for top-notch customer service, so it's great this was reflected in your feedback! Thanks for your review, and we look forward to assisting you down the road!

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