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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,761 Reviews

1,761 Reviews of Lexus of Sacramento - Service Center

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November 08, 2021

Your construction is causing a lot of communication problems. I would call leave a message no one calls back. Or I would call and get transferred to incorrect department. Waste of my time. More

by Clryarber
Recommend Dealer
Yes
Employees Worked With
Don’t know who it was
November 05, 2021

Great service always friendly always on time go above and beyond always on time Great experience every time I come in More

by SONIAYOUNG_72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us, Sonia. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 04, 2021

Poor communication. I get much better service at Toyota. The emphasis seems to be on new car sales. More

by SLWHITE7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t know. The service rep was friendly
November 03, 2021

Every person I dealt with was super nice and helpful. My vehicle was towed into the dealership around 12:30 pm and they had it fixed the next afternoon. I was offered a loaner vehicle to use and that is an More

by elung58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Lexus of Sacramento responded

We're happy that our team was kind and helpful, and we appreciate your kind words. It makes us happy to have your confidence in our work, so thank you for sharing a bit about your experience. If we can help further moving forward, let us know.

November 02, 2021

Fast friendly and professional good environment will Definitely be back for all my needs thanks More

by Marques
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 02, 2021

Great service. Awful waiting area while construction going on. I will not return until that is completed More

by KGCAMPBELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Lexus of Sacramento responded

We appreciate your business and our team looks forward to serving you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 02, 2021

The dealership was under construction but no detail was provided about this prior to service More

by MCCALL5
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No names, no introductions
Nov 02, 2021 -

Lexus of Sacramento responded

We're sorry that the work being done on our facility was disruptive to you. I will share this feedback internally as we always look for ways to improve the client experience. If you'd like to discuss this directly, I also welcome you to get in touch. I hope we get another chance to impress you down the road. Best, Leslie Saelee - Service Manager - lesliesaelee@lithia.com

November 01, 2021

Absolutely love working with Mike H! Excellent service and clear communication with everything we are doing with my Lexus when I bring it in! Overall experience with the staff is great! More

by sunnidiben
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric- service advisor was great as well, Mike Huttleston
Nov 02, 2021 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 31, 2021

It seems like very one works hard to accommodate the customer. I appreciate it. Thanks. More

by MANDYSAB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Oct 31, 2021 -

Lexus of Sacramento responded

We'll always put every effort into making sure our guests are well taken care of, Mandy! We're happy to hear our hard work is appreciated, and we're grateful that you took the time to leave Lexus of Sacramento a supportive review!

October 31, 2021

I was kept in the loop of what was going on with my car every step of the way. More

by cb94601
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t have employees name
Oct 31, 2021 -

Lexus of Sacramento responded

We are always happy to help! Thanks for choosing Lexus of Sacramento!

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