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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews
Call Service Center (916) 485-3987

1,845 Reviews of Lexus of Sacramento - Service Center

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October 28, 2021

Brought car in for 30k maintenance. Told it would be ready in a few hours. Kept trying to get a hold of the Service Manager when it went past 4 hours. They said they would leave her an email to call and More

by JELLO_1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can’t remember
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October 28, 2021

Great people great customer service great service everything is good about this dealership thanks alot much love & respect More

by Faisal510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2021 -

Lexus of Sacramento responded

Thank you for sharing your glowing review of our team! We are thrilled that we could deliver a five-star experience and we hope to see you again at Lexus of Sacramento.

October 27, 2021

I'm more than happy with the attention that was given to my problem. And since I live in Elk Grove, the loaner was a life saver for us. Thanks, for that! More

by GSLOBODNJAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2021 -

Lexus of Sacramento responded

Happy customers make us happy! Thank you so much for choosing Lexus of Sacramento for your auto service needs and taking time to post a review. We hope that you enjoy your day!

October 25, 2021

Brandy Joseph always goes the extra mile for me and with such great service, I would never go anywhere else. More

by gam919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
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Oct 25, 2021 -

Lexus of Sacramento responded

Brandy is certainly one of the best in the business. Thanks for supporting Lexus of Sacramento and we'll see you next time!

October 25, 2021

Had problem with pressure on my new tires all had 29psi and didn’t get good reason More

by FAURELIO8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Huttleston
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October 25, 2021

They made me feel like I was their only customer- what a wonderful experience. Better than any other dealership I’ve ever been too More

by taholmboe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Report | Print
Oct 25, 2021 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! Mike and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 24, 2021

Best. Good show. What. Need. Fix. For. Your. Car. Very. People. Friendly take. Good. Care of. Your. Car More

by THOMAS.CATHEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2021 -

Lexus of Sacramento responded

We are always more than happy to assist you, Thomas. Thanks for choosing Lexus of Sacramento!

October 23, 2021

Cristina helped us a lot and she’s one of the reasons we still go to Lexus More

by DOUG.BRUEGEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2021 -

Lexus of Sacramento responded

Hi Doug, thanks for the great review of Lexus of Sacramento! It makes us happy that Christina is a star member of our team and has earned your business.

October 21, 2021

Very relaxed and professional atmosphere. Looking forward to more business when new building is complete. Stay awesome guys! Thank you so much for everything. More

by Leander Sage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2021 -

Lexus of Sacramento responded

Thank you for the wonderful feedback! We are so happy to hear that you are a satisfied customer and we can't wait to work together again at Lexus of Sacramento. Enjoy your day!

Oct 21, 2021 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Sacramento. Please don't hesitate to reach out if you need anything else. We're always happy to help. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 21, 2021

I do not like writing feedback forms for a reason. Loved her tho she was cool More

by Cristianquiroz95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2021 -

Lexus of Sacramento responded

We are grateful for your review. It means the world to us here at Lexus of Sacramento!

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