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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews
Call Service Center (916) 485-3987

1,845 Reviews of Lexus of Sacramento - Service Center

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October 18, 2021

Everyone is very nice and helpful and communicates as well as gets you in and out in a timely manner with quality work More

by Tricia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2021 -

Lexus of Sacramento responded

Tricia, Thank you for taking the time to share your thoughts on working with Tracey and our team. We're glad to hear we delivered such a great experience! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 18, 2021

Your customer service and maintenance has been prompt. I also enjoyed the timely taxi service hired by Lexus. More

by JIM5475
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Foltz
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Oct 19, 2021 -

Lexus of Sacramento responded

Jim, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 17, 2021

Same excellent service from Nick CruzMajor service is Same excellent service from Nick Cruz Major service is done properly with 4 new tires. More

by TomSC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2021 -

Lexus of Sacramento responded

Nick is one of our best! Thanks for supporting Lexus of Sacramento!

October 16, 2021

Service department is very professional and efficient. Loaner car was provided efficiently and was very clean. More

by SDBUCK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2021 -

Lexus of Sacramento responded

We appreciate your business and our team looks forward to serving you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 16, 2021

So far they’ve done everything necessary to maintain my vehicle. No questions asked whenever I’ve needed assistance. More

by CHICONAVAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 16, 2021

Although under construction dealership is still very clean. And everybody that works there including Tracey catch are really professional and helpful. More

by MR.PRENTISS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2021 -

Lexus of Sacramento responded

It's great to hear that Tracey and our team provided you with excellent customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 15, 2021

They checked on my brakes just because I wanted to double check! Great customer service More

by SHABANA.ASAF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
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Oct 18, 2021 -

Lexus of Sacramento responded

Thank you for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 15, 2021

Has taken a little bit longer but good finished with a very clean car (my car was washed after done. Great job! More

by donaldngo7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2021 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento, Donald, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 14, 2021

Lexis of Sacramento has always delivered good service. I appreciate their letting me know when I need service. More

by ANNJHURD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy Joseph
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Oct 14, 2021 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 14, 2021

This place is great they really take good care of you They call you when your car is ready! More

by stennisphyllis
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2021 -

Lexus of Sacramento responded

Thank you for your very kind review. Nick and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

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