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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews
Call Service Center (916) 485-3987

1,845 Reviews of Lexus of Sacramento - Service Center

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October 07, 2021

First impressions great; overall not so great. Brought my car for a service and an issue with navigation system. When I came to pick my car up ; first I was ignored for awhile; then directed to payment. I fe More

by jenee_kali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tracey Cach
1.0
This rating includes all reviews, with more weight given to recent reviews.
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October 07, 2021

V was very helpful with my 30,000 mile service and assisted with additional work on my car More

by Pjdickins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
V Moua
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Oct 07, 2021 -

Lexus of Sacramento responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Lexus of Sacramento team. Drive safely, and we hope to see you back again down the road!

October 07, 2021

Mike made it quick and easy!Would only take any of my Mike made it quick and easy! Would only take any of my Lexus’ To the Fulton Avenue shop More

by LAGO79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Report | Print
Oct 08, 2021 -

Lexus of Sacramento responded

We're so pleased Mike was able to provide a seamless service experience for you. Thanks for choosing Lexus of Sacramento and we hope to see you and your Lexus again next time. Have a great day!

October 07, 2021

Very organized and quick service! Completed quickly! When completed, contacted us quickly. Thank you for your assistance. More

by NAKATA4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2021 -

Lexus of Sacramento responded

Thank you for the great feedback! We are thrilled to hear that you had such a successful service experience working with the Lexus of Sacramento team. Drive safely, and we hope to see you back again down the road!

October 06, 2021

Check in was easy, friendly team. Great to work with!!great service on my new Lexus! More

by BRYBELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share! We appreciate your business and hope to see you back at Lexus of Sacramento. Safe travels!

October 06, 2021

Everyone that helped me were very professional and pleasant. My cr was evaluated and fixed accordingly. More

by Geapps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 06, 2021

Very prompt and professional. They quickly offered me either a ride or a loaner car during the recall service. More

by Runner16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2021 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 06, 2021

Friendly staff. Helpful with deciding what to do for car maintenance. Car cleaned when returned. More

by Jcava5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
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Oct 07, 2021 -

Lexus of Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 05, 2021

I always take may vehicle to Lexus Of Sacramento, they are professional and treat me like part of the Lexus Family More

by lesterah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Report | Print
Oct 05, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 05, 2021

Once again an amazing experience with Nic and the entire service staff. Fast service, quality service, excellent service! More

by YELLOWLADY6261
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to leave us a five-star review. It's great to hear that Nick was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Sacramento! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

Oct 05, 2021 -

YELLOWLADY6261 responded

Proud to be apart of the Lexus family!

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