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Lexus of Wayzata
Wayzata, MN
2,230 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Wayzata has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Wayzata is located right off I-394 and Hwy 12 on the Frontage Rd. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids. Request a quote on a New Lexus or Pre-Owned vehicle and a member of our Certified Sales Staff will contact you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 2,230 reviews
July 15, 2023
They do not care about you as a customer, only care about $. Came in to buy a used ES, did the test drive and everything, and was told to come back next day with my trade and they’d “work with me” to make a $. Came in to buy a used ES, did the test drive and everything, and was told to come back next day with my trade and they’d “work with me” to make a deal. Instead, I came back next day and while I was on my way they told me someone else is test driving the ES. A bit frustrating for sure. But then they did whatever they could to belittle my trade in and give me a lowball offer on it, stating “comps” are selling for low. But when I brought them comps for their vehicle with the same accessories they said they can’t take those into consideration. Absolute joke and the used car manager is unprofessional. My offer was leaving them more than enough room to make $ on both ends but they’d rather go for extreme greed. I have lots of contacts and was going to send business their way but now I’d tell them to avoid them as they are only going to waste your time. If you want improvement it’ll start by finding a new used car manager. Matt Meyer had the audacity to call me and belittle me for writing my review instead of listening to how I felt and trying to de-escalate. A true salesperson would do that but the ones here like I mentioned only care about $. Go elsewhere. More
by Bob biebighauser
Employees Worked With
July 07, 2023
Tom Bennett has exceptional customer service and I love working with him!! The lounge has many areas you can relax in working with him!! The lounge has many areas you can relax in More
by Sandy
Employees Worked With
July 05, 2023
The service could not be better. It is A-1 in my opinion. Staff are very respectful and all is efficient. It is A-1 in my opinion. Staff are very respectful and all is efficient. More
by szweigbaum
Employees Worked With
July 05, 2023
Very attentive customer service, & nice lounge to wait in while my car was being serviced. while my car was being serviced. More
by cjohnson
Employees Worked With
July 01, 2023
Overall it was a great experience but I talked to a lot of different people along the way. of different people along the way. More
by Bgielau
Employees Worked With
June 27, 2023
Everything is just right. My service writer Chris is polite and always right on the money My service writer Chris is polite and always right on the money More
by Eakins.tom
June 25, 2023
Wonderful customer service! It’s always clear what services I am receiving and for how much. It’s always clear what services I am receiving and for how much. More
by lnelson34
Employees Worked With
