Lexus of Wayzata

A consummate professional especially for his age. He is very bright and quick but listens well and understands the car business. His compassionate to fulfilling your needs is evident throughout the transac very bright and quick but listens well and understands the car business. His compassionate to fulfilling your needs is evident throughout the transaction. I would do business with him again More

Kristine, who was my service coordinator, was great. She is the only reason this rating isn’t a 1 star review. She was professional, courteous, responsive and listened to what I was looking for. She is a is the only reason this rating isn’t a 1 star review. She was professional, courteous, responsive and listened to what I was looking for. She is a gem. On the not so great side of things, there has been a decline in this dealership’s service over the past few visits. For this visit the parts department forgot to order the necessary part resulting in a delay. Also they did not perform the complimentary wash following service and the technician who brought my car to me did not greet me or open the door or acknowledge me at all. These may seem like trivial observations but they are indicative of the change in service that I have experienced over the past year with this dealership. It is a shame as this dealership was such a high quality location and now we have lost faith in it and likely will take our business elsewhere. More

Tri always provides excellent understandable analysis. He consistently goes the extra mike to make sure you leave knowing your car is in good condition, with all needed issues resolved! He consistently goes the extra mike to make sure you leave knowing your car is in good condition, with all needed issues resolved! More

Jonathan reached out to me about the possibility of upgrading to a 2021 NX F Sport early with 6 months remaining in my lease. After chatting by phone to confirm which vehicle I wanted to upgrade to, I upgrading to a 2021 NX F Sport early with 6 months remaining in my lease. After chatting by phone to confirm which vehicle I wanted to upgrade to, I was in and out of the dealership in less than 90 minutes. Jonathan was fantastic to work with. This was my 2nd Lexus purchase from Wayzata Lexus and I will continue to recommend this dealership and will specifically recommend Jonathan thanks to an all around great sales experience with him. Thanks for the new ride! More

My salesperson is always on top of calling me when he knows a car I may like . Joseph Nathanson is who I work with . He knows Lexus and quality so well and all the tech stuff . Love his product knowledge knows a car I may like . Joseph Nathanson is who I work with . He knows Lexus and quality so well and all the tech stuff . Love his product knowledge and easy way . Marty More

Joe, in service department, was very friendly, thorough, and very helpful throughout my service experience! I look forward to working with him on my next visit! and very helpful throughout my service experience! I look forward to working with him on my next visit! More

Bob was terrific when we purchased our car from Lexus. He was very understanding on what our needs were and was very professional and courteous. Thanks Bob! He was very understanding on what our needs were and was very professional and courteous. Thanks Bob! More

Best service ever. Mike was so professional and communicated everything so well. I have never felt So comfortable with a service advisor in my life. communicated everything so well. I have never felt So comfortable with a service advisor in my life. More

Joe N was our sales person and did a fantastic job. He was relentless in making sure he gave us the lowest price out there. He was courteous, informative easy to talk to. We felt well taken care of by the was relentless in making sure he gave us the lowest price out there. He was courteous, informative easy to talk to. We felt well taken care of by the entire process. More

Excellent service. Highly recommend. Friendly sevice and they explain everything before performing service. Waiting area is very clean and spacious enough to social distance. On line scheduling is verly c they explain everything before performing service. Waiting area is very clean and spacious enough to social distance. On line scheduling is verly convenient and easy to use. More