Lexus of Wayzata - Service Center

very personable and caring service A question, did you keep a record of what was suggested as needed for my Lexus If so, please email that information to me thank you Suzanne Joyce A question, did you keep a record of what was suggested as needed for my Lexus If so, please email that information to me thank you Suzanne Joyce More

Five Star Rating For Ali !!! My outstanding customer service experience was with Ali Alva. Came in for oil change and also indicated rear driver side panel was loose and not flus My outstanding customer service experience was with Ali Alva. Came in for oil change and also indicated rear driver side panel was loose and not flush. We looked and it was not as apparent as when arrived. Upon leaving he would look at other Lexus and for me to send pictures if it showed not being flush. Got home it was protruding due to wind pushing panel out. Sent pictures to Ali. He agreed it needed fixing. Bring in and will get loaner. Sent it over to body shop. Got it fixed and returned no charge. Excellent service. More

Great place Best ever car service place and Greg loop is an asset to the team we have bought multiple cars and always happy with attention and service Best ever car service place and Greg loop is an asset to the team we have bought multiple cars and always happy with attention and service More

Customer is Number 1 Any time I go to this service center, the entire staff always makes us feel appreciated for being a Lexus owner. They are sure to let us know the e Any time I go to this service center, the entire staff always makes us feel appreciated for being a Lexus owner. They are sure to let us know the entire process and how we will we kept in the loop as to the progress of the services we are having on our cars. They treat us this way whether we are there for Complimentary services or paid service. I like that! More

First class service department. I have been going to Ross for years. I couldn’t ask for a better service agent to work with. Great recommendations on when to get service. I have been going to Ross for years. I couldn’t ask for a better service agent to work with. Great recommendations on when to get service. More

My love affair with Lexus I am very pleased with Lexus of Wayzata. I have never been there that I wasn't well taken care of to every degree. Everyone is friendly, helpful and k I am very pleased with Lexus of Wayzata. I have never been there that I wasn't well taken care of to every degree. Everyone is friendly, helpful and knowledgeable. this is my fifth Lexus, and I will not drive anything else. I LOVE my car! More

Doing their job Getting service done by personnel who take pride in doing their job is a nice change from people who just show up to collect a paycheck Thank yo Getting service done by personnel who take pride in doing their job is a nice change from people who just show up to collect a paycheck Thank you More

One Time Bad Service will not buy Lexus I am still a bit shocked over the recommended service Lexus Service wanted me to do. I have been using Lexus service for my GX470 for over 100K miles I am still a bit shocked over the recommended service Lexus Service wanted me to do. I have been using Lexus service for my GX470 for over 100K miles with all major and minor recommended services. On this visit I was told that all of my fluids needed to be replaced and there wasn't a record of them ever being replaced. The cost was over $800 to complete the three fluid changes. This leads me to ask several questions: 1. Was my past service done and not documented? 2. I have a hard time believing Lexus best practices in not to replace transmission and power steering sometime in the first 100K. They have you change the water pump with the timing belt. 3. Why was this never done or discussed with me? 4. Was something else going on with the new service agent? Over six years I have never seen this one, must be a new hire. As I start thinking about buying a new car in the next three months and which manufactures I will be looking art; Lexus has been removed from my list. I am sadden by this because before this my SUV and service has been great. But this experience has soured me and called into question Lexus reputation. It takes a lifetime to build a good reputation and one bad service to kill it. More

The only place to go Great service, great people and great atmosphere. I appreciate everyone! They are by far the most cordial, professional and caring group I have dealt Great service, great people and great atmosphere. I appreciate everyone! They are by far the most cordial, professional and caring group I have dealt with! More

Easy Peasy! Had an exchange of air bags scheduled for 1:00 Friday, Drove 225 miles to dealer was given a great 2018 Lexus ES350 as a loaner, got a call in about 2 Had an exchange of air bags scheduled for 1:00 Friday, Drove 225 miles to dealer was given a great 2018 Lexus ES350 as a loaner, got a call in about 2.5 hrs, came back picked up car- Done! Kind, courteous and very helpful staff-Thank you very much More