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Lia Toyota of Wilbraham
Wilbraham, MA
360 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 360 reviews
July 30, 2021
Your company wants to say there was a mix up on what was offered in the car I was interested but when I left your company it was clear that if you could install the back up camera we would agree on the disc offered in the car I was interested but when I left your company it was clear that if you could install the back up camera we would agree on the discounted price. Your employee called me back to finalize that Monday and re nigged on the offer saying now that I had to pick on me or the other. There def was NO confusion. More
by Reese
Employees Worked With
I worked with David and Tina
Helpful July 22, 2021
Cassandra Cloutier-Ham was very professional and helpful in making my recall service appointment. She explained everything to me what was going to happen. The day of the service everything went as planned in making my recall service appointment. She explained everything to me what was going to happen. The day of the service everything went as planned and very efficent. Would definitely use this Service Department again. More
by Shadliz
Employees Worked With
Cassandra Cloutier-Ham
July 12, 2021
Despite the current reality of the new car market being a seller's market, everyone at Lia Toyota was extremely customer-centric, knowledgeable, and patient - taking however long it took to make sure custome seller's market, everyone at Lia Toyota was extremely customer-centric, knowledgeable, and patient - taking however long it took to make sure customer got all questions answered. Andre and Mark also came across as very interesting individuals. Tina was especially attentive, answering emails outside of normal business hours. All-in-all, a dealership that is a credit to the the auto dealership universe. More
by bill
Employees Worked With
Ryan Campbell, Tina Zarlenga, Andre Bernatchez
June 06, 2021
Alek Godlew answered all our questions with clarity and patience. That Lia of Wilbraham was able to register our newly leased car in New York was invaluable. They also had a very selection of cars on hand patience. That Lia of Wilbraham was able to register our newly leased car in New York was invaluable. They also had a very selection of cars on hand to choose from. More
by Anonymous
Employees Worked With
Alek Giflew, Tina Zarlenga
May 31, 2021
Cynthia Patrick was efficient in getting me reconnected with my Toyota Car plan after the pandemic, gave me sound advice about my tires, and helped sept me up in a test drive in an AWD car as I had request with my Toyota Car plan after the pandemic, gave me sound advice about my tires, and helped sept me up in a test drive in an AWD car as I had requested. More
by CB
Employees Worked With
Cynthia Patrick
May 04, 2021
Kelly King was absolutely phenomenal. There was a concern I had regarding my newly purchased vehicle. Kelly took the time to make me feel valued. She promptly addressed the concern, and made sure i concern I had regarding my newly purchased vehicle. Kelly took the time to make me feel valued. She promptly addressed the concern, and made sure it was addressed to my utmost satisfaction. She was kind and considerate and was more than willing to go above and beyond to make sure the customer experience was a positive one. I would recommend this dealership to anyone. It has been a flawless experience and I am extremely thankful for all that Kelly has done. More
by sean.lavalley
Employees Worked With
Kelly King
May 01, 2021
The experience as a whole was relaxing, professional, and our sales person, Andre Bernatchez, was not overly pushy in trying to make a sale.. He took his time in showing us cars and when we found the one w our sales person, Andre Bernatchez, was not overly pushy in trying to make a sale.. He took his time in showing us cars and when we found the one we wanted, he was very helpful in making the sale a reality. I would recommend this Toyota dealership to anybody looking to purchase a Toyota. More
by TPLEE2018
Employees Worked With
Andre Bernatchez
April 17, 2021
Amazing and Exelent Service ..Sales Agent Aleksandr Amazing and Exelent Service .. Sales Agent Aleksandr Godlew Very Profecional Very Friendly Very helpful in all ways to make the experience of purc Amazing and Exelent Service .. Sales Agent Aleksandr Godlew Very Profecional Very Friendly Very helpful in all ways to make the experience of purchasing new Vehicle More
by Alex Millan
Employees Worked With
Aleksandr Godlew
March 23, 2021
Excellent service every time! The staff make you feel very comfortable through the entire process. Have been going to this place for 10 years with no issues. very comfortable through the entire process. Have been going to this place for 10 years with no issues. More
by Esullivan
Employees Worked With
Cynthia Patrick
