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Lia Toyota of Wilbraham

Wilbraham, MA

Overview
Reviews
Vehicles
4.7
359 Reviews
Call Dealership (413) 566-7024

2145 Boston Rd

Wilbraham, MA

01095

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Showing 359 reviews

June 29, 2023

Wow! !!! I arrived at Lia in the morning as I needed to have my passenger mirror replaced. Shelly found the part and sent someone to pick it up in Connec More

by lmandolesi
Recommend Dealer
Yes
Employees Worked With
Shelly, Cynthia Patrick
Report | Print
Jun 30, 2023 -

Lia Toyota of Wilbraham responded

Thanks so much for stopping by to share how pleased you were with this experience! We're happy Shelly's prompt actions got your Toyota's mirror replaced in record time. We definitely appreciate your feedback and hope to continue seeing you in our service department. Safe travels until next time!

Helpful
June 27, 2023

Everyone was really nice and helpful. It took about an hour but the waiting room is spacious and comfortable More

by laura.pappelardo
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Report | Print
Jun 28, 2023 -

Lia Toyota of Wilbraham responded

Laura, thank you for taking the time to share this stellar review of our service team! Your kind words and satisfaction mean so much to us, and we hope to continue serving you and your automotive needs for many years to come!

Helpful
June 19, 2023

Great and prompt service. Thank you Cassie Cloutier-Ham. Answered all our questions. Helped with an indicator problem. More

by Hewittfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Cloutier-Ham
Report | Print
Jun 20, 2023 -

Lia Toyota of Wilbraham responded

Hi, Hewitt family! Thanks for taking a moment to let us know how much you appreciated Cassie's assistance. We're pleased she made sure your concerns were thoroughly addressed by our service team. We hope you'll continue to choose Lia Toyota for all your automotive needs!

Helpful
June 15, 2023

A pleasure to work with from emailing days before I went in to the final sale More

by rjeepin2012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Kaplan
Report | Print
Jun 16, 2023 -

Lia Toyota of Wilbraham responded

Thank you for letting us know how happy you were with your dealership experience! We're absolutely delighted your transaction was smooth and seamless. Congratulations on your new Toyota! Best wishes for awesome travels in your future, from the whole team at Lia Toyota!

Helpful
June 13, 2023

Cynthia Patrick took the time to explain my service options to me and she was very pleasant to talk to. More

by Jdasilva12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Report | Print
Jun 13, 2023 -

Lia Toyota of Wilbraham responded

Thanks so much for the stellar review of Cynthia! We're pleased she provided you with lots of insight and a pleasant experience altogether. We hope you'll continue to choose Cynthia and Lia Toyota for your automotive needs!

Helpful
June 09, 2023

Good dealer nice personal clean no issues with nothing friendly personal I love when I bought my car More

by Luz
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
David green
Report | Print
Jun 13, 2023 -

Lia Toyota of Wilbraham responded

Thank you for your 5-star review, Luz! We're happy you received exceptional service from your service advisor and you enjoyed our facility overall. We look forward to ensuring the same circumstances at your next appointment!

Helpful
June 05, 2023

I have been using them for service for 7-8 years. I like them because I can feel confident the work was done properly. More

by Kblair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Cloutier-Ham
Report | Print
Jun 06, 2023 -

Lia Toyota of Wilbraham responded

Kblair, thanks so much for the thoughtful feedback on our service department! It's our pleasure to ensure thorough and reliable work and communication, and we hope you won't hesitate to reach out when there's anything else we can help you with. Safe travels until we see you again!

Helpful
May 20, 2023

Cassie Cloutier-Ham provides informative, friendly service. She’s able to explain products and services and make accurate time and cost estimates for your vehicle. And she’s super nice! More

by ajohnstone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Cloutier-Ham
Report | Print
May 24, 2023 -

Lia Toyota of Wilbraham responded

Thanks for the 5-star review of your trusted service advisor, Cassie! We sincerely appreciate your business and your positive feedback is encouraging the entire Lia Toyota team. We hope you'll give us a call whenever Cassie and the team may assist you again. It's always our pleasure!

Helpful
May 18, 2023

Whenever I have an issue with my car, I go to Cynthia Patrick at Lia Toyota of Wilbraham. She has the care, expertise, and tenacity to solve the problem every time. Wouldn’t go anywhere else! More

by jonascain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Report | Print
May 24, 2023 -

Lia Toyota of Wilbraham responded

Jonas, thank you for taking a moment to recognize Cynthia's excellence by honoring her with your review and recommendation! We're so pleased she continues to be a dependable resource for automotive care and insight. Looking forward to making your Prius's next appointment just as superb!

Helpful
May 09, 2023

Cynthia Patrick is a wonderful Service person! !! We always ask for her to wait on us! She always does everything to help us out with our service needs. We feel like we have a bond with her and s More

by marybethsilva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Report | Print
May 11, 2023 -

Lia Toyota of Wilbraham responded

Thank you for sharing thoughtful feedback on your trusted service advisor, Cynthia! Your total satisfaction is the reason behind everything we do, so we're pleased to know how much you have enjoyed her efforts to give you the most value for each service visit. We appreciate your business and wish you safe travels until we meet again!

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