Liberty Honda

All of the staff were very helpful throughout the process. We had a good idea of the vehicle we were interested in, and Semir helped us find it. He was very friendly and knowledgeable throughout our process. We had a good idea of the vehicle we were interested in, and Semir helped us find it. He was very friendly and knowledgeable throughout our experience! More

Always helpful, nice, and answers all questions! Done business with them for years very happy with Honda. Done business with them for years very happy with Honda. More

The dealership is fantastic to work with, been a customer for years. If you want a Honda, go to Liberty for years. If you want a Honda, go to Liberty More

Sales owrsone was a good spanish associte he understood my availability and showbmevcar but carcwas not my rangevivtoldbhim if car comes let me know.i yavevmy phone no That it my availability and showbmevcar but carcwas not my rangevivtoldbhim if car comes let me know.i yavevmy phone no That it More

I had an appointment for 9 AM. When I made the appointment I was told there were 2 recalls pending. One for the side mirrors and one for the passenger air bag. I arrived and 0 When I made the appointment I was told there were 2 recalls pending. One for the side mirrors and one for the passenger air bag. I arrived and 08:50 and was checked in by my service advisor Brenda. Brenda said it shouldn't be very long at all. Approx. 2.5 hrs later Brenda came and apologized, telling me that the tech had ordered the mirrors and that they hadn't started yet. I asked that they finish the oil change and I could make a separate appointment for the recall. Brenda returned a while later and said that a Honda Rep was here and would not let her release the car until the recall was done. At this point I should have raised a stink but didn't. Brenda obviously felt terrible but it was obvious the rep had pulled rank on her. Whoever this Honda Rep was, was in effect holding my car hostage. Brenda said they were assigning two techs to finish ASAP. My car was eventually freed from captivity almost 4 hours to the minute after I brought it in. My wife and I have been doing business with Liberty Honda for a very very long time. Through our recommendation our 4 children, their spouses, and several extended family members have purchased and have had their cars serviced by Liberty Honda. This has been my worst experience at Liberty ever. 4 hours for basically, an oil change. I want to emphasize that I do not hold Brenda responsible for this. I don't want her to take a performance hit for what was done against my wishes and outside of her control. She handled herself very professionally, and felt very bad about this. She did comp the oil change which was very nice, and much appreciated but the situation should never have reached the point it did. The Honda Rep should however be held accountable. More

Very helpful. Chris in Service Dept, was very professional and kept me updated on my car’s repair status. Chris in Service Dept, was very professional and kept me updated on my car’s repair status. More

Convenient location and accommodating service hours. Their employees are professional and keep me informed about my car. Their employees are professional and keep me informed about my car. More

William was extremely patient and helpful! We appreciate his help getting a new vehicle yesterday We appreciate his help getting a new vehicle yesterday More

From the moment I enter the building to my departure, the service is exemplary. From front desk to salesman to people who handle paper work, they are smooth and professional. They respect your time as well a service is exemplary. From front desk to salesman to people who handle paper work, they are smooth and professional. They respect your time as well as your wallet. This is my second time using there service and it's exponentially better than my previous two purchases prior by the wide margin of all the football fields in existence. They also help me save money at every chance. The manager even greeted and thanked me after. I respect the entire staff and service they provide. Thank you to Chris who put up with me as I took most of his time. More

Kept me informed as to what needed service and aware of the cost Work completed in timely manner the cost Work completed in timely manner More