Liberty Subaru

Brian Goon is excellent at what he does! He was polite, patient and very knowledgeable. He analyzed what type of car was best suited for me and explained everything thoroughly. He later on followed up to b patient and very knowledgeable. He analyzed what type of car was best suited for me and explained everything thoroughly. He later on followed up to be sure that after using the car for a week or two, I understood everything about how to use it. I would strongly recommend both Brian, as well at that dealership! I just wish the manager had been a bit more fair with what he quoted for the trade-in value of my older Subaru. More

I first visited another dealership in Bergen County but I had a negative experience there. At Liberty Subaru in Emerson my car shopping experience was handled with professionalism and knowledge. Jeff Wangeri had a negative experience there. At Liberty Subaru in Emerson my car shopping experience was handled with professionalism and knowledge. Jeff Wangerin was patient, responsive and I never felt pressure to make an instant decision. I purchased a 2021 Legacy. I highly recommend this dealership. More

I normally don't write reviews, but the service I received at Liberty is worth writing one for. Not only was Liberty able to provide a deal significantly lower than other dealers in the area - three received at Liberty is worth writing one for. Not only was Liberty able to provide a deal significantly lower than other dealers in the area - three other dealers could not even come close to beating the price, especially with the current car shortage - their service and personal connection was exceptional. John Clarke from sales was personable, caring, and an absolute joy to work with. He made sure to explain everything and was helpful the entire time. Furthermore, when something I asked to be removed couldn't be, he provided additional services to cover the cost. If that was not enough, my experience with Tom Portee in finance was also great. Most associate the finance department with "where they get you", but Tom was the opposite. He made sure to explain each document and fee and provided all the time I needed to review. There were no hidden costs and in particular, he did not try to pressure me into getting additional warranty coverage. Having had a traumatic car buying experience the first time I bought a car, this experience with John and Tom has helped to ease my anxiety with purchasing a car and relieve much of the cynicism I have with car dealerships. It was clear that Liberty is intentional about working with you, not against you, and I will definitely come back when I need a new Subaru. More

I purchased my first Subaru with Brian and it wasn’t the typical car buying experience. This was easy, straight forward and friendly. At no point did I feel pressured or like the dealer was trying to pull t typical car buying experience. This was easy, straight forward and friendly. At no point did I feel pressured or like the dealer was trying to pull the wool over my eyes. I would highly suggest working with this dealership and Brian if possible. It was a great all around experience. More

I visited Liberty Subaru on Saturday, May 29th. It had been my third visit so far and my last two services were positive, however, this last visit was exceptionally disappointing. My car was serviced due been my third visit so far and my last two services were positive, however, this last visit was exceptionally disappointing. My car was serviced due to a suspicious noise that I'd been hearing for about a week. After 3 1/2 hours and a $600 bill, I drove off thinking my issue had been resolved. To my dismay, there were more problems after the service that were not diagnosed at the time of the visit. The service center staff was not willing to provide a solution despite their oversight. The "manager" stated when I called that "they do not perform diagnostics on Saturdays", which is laughable because I initially visited on a Saturday and always have in my previous services. The dishonesty and unwillingness to help rectify the situation led me to leave a poor review. I resorted to taking my vehicle to my personal mechanic to assess the problem and he was confounded how Liberty replaced the bushings on my vehicle and did not notice that the arm controls were damaged. Unfortunately, I paid an additional labor fee to repair the issue that was neglected by Liberty's service team. in the first place. I would never return to have my vehicle serviced here, do better. More

I'm a first-time Subaru buyer and already I love my new 2021 Forester Sport! I was excited but also overwhelmed when I walked in the showroom. But John was welcoming and made the process easy and fun. T 2021 Forester Sport! I was excited but also overwhelmed when I walked in the showroom. But John was welcoming and made the process easy and fun. The features on my new Forester are simply mazing! There sure is lots to know. So, thank goodness John was very patient, taking me through the process step-by-step. After four days on the road, I think I have the basics down pat. I'm sure I'll have more questions, but won't hesitate to give John a call to make sure I'm making best use of the technology. Two of my family members are already thinking Liberty Subaru/John Clarke ! More

We have purchased 2 Outbacks from Liberty Subaru, and we are really happy with how everything was handled. Not only were we given the best price (the first Subaru we shopped around at other dealers), but th are really happy with how everything was handled. Not only were we given the best price (the first Subaru we shopped around at other dealers), but they explain absolutely everything, and even threw some extras into our package. Liberty and our experience with our sales rep, John Clarke, really made us feel like valued customers, even with our million questions. He helped us pick the right car for our family and what we need right now. Highly recommend. More

Working with Liberty Subaru was a pleasure. Dan Rovelli was an incredibly patient, knowledgeable, and responsive salesman to work with. At no point did my wife or I ever feel pressure to make decisions. In was an incredibly patient, knowledgeable, and responsive salesman to work with. At no point did my wife or I ever feel pressure to make decisions. Instead, Dan was willing to work at our pace and entertain our questions and needs as they arose. It was an exceptional car buying experience. More

Dan was so very helpful in finding the right Subaru for our family. He was friendly and knowledgeable and understood what was important to us. Chris was very helpful when our new Subaru needed servicing. V our family. He was friendly and knowledgeable and understood what was important to us. Chris was very helpful when our new Subaru needed servicing. Very friendly and easy to work with! More

I love my new 2021 Crosstrek that Anthony helped me purchase. I was impressed that he helpful in showing me all the new features of my car. purchase. I was impressed that he helpful in showing me all the new features of my car. More