"Kinda of service I was looking for years!!!"
I called Bryan Vignali about the issues that our car have, and which he address the next day, hardly trying to get the loaner for my wife, which I greatly appreciate, everything was done in a timely manor and professionally, which makes me very much at ease cause this is our family car used by my wife and 2 kids. Thank Bryan Vignali from the bottom of my heart, you THE MAN!!! Thank you Liberty Subaru for everything! Keep doing a good job, of course big HI to Dan Rovelli from us!!!
"Polite, professional service."
I have been a customer at Liberty Subaru for over 20 years. I bought my first Subaru in 1999, and decided it was time to replace it in the fall of 2019. All thorough those years, my car was serviced only by the dealership. All thorough the years, the service department took great care of my care, and were always willing to answer my questions and help me out with any problems I had. When it was time for a new car, no thought about it. I went right back to Subaru and got a great buy on my leftover 2018 model. Again, I was treated with respect and courtesy, and I wouldn’t buy or take my car anywhere else for service.
"Not family-friendly, ignores women"
Asked this dealership for YEARS to put a baby changing table in at least the women's bathroom (I bought my car here and get it serviced regularly here). Every time I mention it to "management", the standard response is (almost verbatim) "yeah, sure, I'll tell the owner." Ok, so why is it still not there?! How hard is it to install one of those folding down changing tables that virtually every other public restroom has?! Subaru bills itself as a family-centric brand, but in my opinion, this dealership doesn't give a darn about families. And who would understand? Every single person in sales and management is a white male, either in their 50s or 60s, or in their 20s. So screw the families who need to change their kids' diapers while shopping for cars or getting their Subarus serviced, right? Mamas and papas, be prepared to change your kids' diapers on the floor. Sorry. And don't even bother saying anything to the "manager." He won't even bother to look you in the face. When you mention it (for the umpteenth time), I would bet my dollar that he and all his buddies turn around, roll their eyes at me, and probably mutter under their breath about a cranky mom. And if you're a woman, in my opinion, you are not treated with respect. They all come across like you're a bother, even as you're asking them about the new cars (I will just buy my second Subaru at a different dealdership). I am done with this dealership.
The one positive note is that the service guys are mostly friendly and seem to know what they're doing.