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Liberty Subaru

Emerson, NJ

4.9
5,972 Reviews
As a family owned & operated organization, the Liberty dealerships are second to none. Whether you're in the market for a Subaru, Kia, Hyundai, or a Certified Pre-Owned vehicle, Liberty makes it easy. At Liberty Subaru in Emerson, NJ (formerly Oradell, NJ), Liberty Hyundai in Mahwah, NJ, & Liberty Kia in Ramsey, NJ our Customer Satisfaction scores in both sales & service are consistently higher than those of our competitors...we're committed to your satisfaction! That commitment doesn't end when you pick up your vehicle. We realize that purchasing a new vehicle is a large investment, and we're determined to help you get the most out of your ownership experience. With Early Bird drop off, and after hours service pickup, late night service hours, FREE loaner vehicles, and competitive service pricing, maintaining your vehicle with us couldn't be easier. All of our technicians are factory certified, and have access to all the latest equipment to keep your vehicle running at peak efficiency.
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55 Kinderkamack Rd

Emerson, NJ

07630

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Showing 5,972 reviews

July 20, 2017

Intentionally (?) misled After my test drive we sat down to discuss the car's price. I said that I wanted to know the total cost of the vehicle to drive out the door, title, t More

by Unhappy Customer
Customer Service
Recommend Dealer
No
Employees Worked With
Dan Lidestri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2017 -

Liberty Subaru responded

Hello, Stephen...thank you for taking the time to leave us feedback on your experience. I would like to clarify some of the points in your review. Regarding what you describe as a "misunderstanding" over your state motor vehicle fees...at Liberty Subaru, any fees associated with title, registration, etc. are never included. The reason we don't "include" these fees is because they're slightly different depending on each case. Since it is illegal for a dealer to profit from these state fees, we find the better way to do it is for us to handle all of the motor vehicle work for our customers, pay the bill on their behalf, and have those fees reimbursed when our customers pick up their registration, plates, title, etc. That way, the cost is the same whether you stand in line at motor vehicle or we do it for you, except for the $8.30 handling charge. I've never had a customer feel that an afternoon at motor vehicle is worth saving the $8.30! In an effort to make sure that our customers understand that motor vehicle is a separate transaction, we've done two things. First, if you look at your buyers order, you'll notice that the first signature box under the total price for the car says: "Title/Registration Fees: Subsequent to delivery of the vehicle, Dealer will invoice Customer for the actual costs of titling and registering the vehicle. Customer agrees to pay the charges." Your signature appears right under that statement. Even with this separate signature box, some of our customers still didn't realize that they would have to pay their motor vehicle charges when they picked up their plates and/or registration. In an effort to further notify our customers of this, we added another document to the delivery package. This separate document states: "Liberty Subaru will perform all Motor Vehicle work pertaining to the purchase of your vehicle. We do not estimate Motor Vehicle charges and the cost of your temporary registration, permanent registration, title, and license plates are not part of your buyers order. I understand that when the permanent registration is received by the dealership I will receive a receipt detailing the charges associated with this transaction and I agree to reimburse Liberty Subaru for this transaction performed on my behalf." You signed this document when you picked up your new car. While I feel badly that you were under the impression that your motor vehicle fees were included, I feel that with these two signed documents, we made a reasonable attempt to be up front and avoid any confusion. To be clear...the sunshade and detail kit you received were not compensation for any misunderstanding. They were a compromise between the items that you demanded in exchange for a good survey and what we were willing to provide. As far as Dan being "conveniently MIA" when you picked up your plates, our work schedule provides all of our sales professionals one full day and two half days off during the week...it's not uncommon for customers to pick up their plates while their salesperson is off. In that instance, I'm confident that one of our other professionals took care of putting your plates on your new car for you. I hope you're enjoying your new BRZ, and hope to see you soon for your complimentary first service.

July 19, 2017

Exceeded expectations We went to Liberty based upon recommendations of friends for our first Subaru. Our salesperson Dan Lidestri was great ! He was so informative and h More

by senior lady
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Bontemps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Lidestri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2017 -

Liberty Subaru responded

We hope you are enjoying your first Subaru, and thank you for choosing Liberty! We are so pleased to hear you had a great experience with Dan, and happy to hear he was able to help you. Please give us a call if you have any questions, we thank you for the feedback!

July 19, 2017

Great car buying experience Brian Goon is one of the best sales person! He help me so much to get the car I wanted! It's a great car buying experience ! More

by Hchung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Goon
Aug 30, 2017 -

Liberty Subaru responded

We are so happy to hear about your great car buying experience with Brian , and we hope you are enjoying your new car. Please give us a call if you have any questions, we hope to see you back again!

July 19, 2017

Great experience Just got my second Subaru through Liberty. The whole process was painless, salesman was excellent. They all were very knowledgeable and accommodatin More

by Will D'Angelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Wangerin
Aug 30, 2017 -

Liberty Subaru responded

Thank you for choosing Liberty again, we appreciate your loyalty. It's so great to hear you had an excellent experience, we are so happy Jeff was able to assist you. We hope you are enjoying your new Subaru, and we look forward to seeing you back for the next.

July 18, 2017

Sweet I just bought my third car from Liberty Subaru, a 2018 Crystal White Forester (it's gorgeous, like a mermaid) with grey leather interior. Got my first More

by Slayah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2017 -

Liberty Subaru responded

We appreciate your customer loyalty, and hope you are enjoying your brand new Forester!! We are so happy that you love your new car, and happy John was able to assist you. We strive to make our customers feel as comfortable as possible, and happy your part of the Liberty family! Thank you for your review, we hope to see you back for the 4th one!

July 18, 2017

new car purchase While my (old) car was being serviced, I wandered the showroom. Lucky me. Jeff was on the floor, happened to ask me if I had any questions and I ask More

by Shirley Chamberlain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Portee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Wangerin
Aug 30, 2017 -

Liberty Subaru responded

We hope you are enjoying your Outback, and happy to hear Jeff was able to assist you! We are pleased that your experience was smooth. Please give us a call if you have any further questions, we thank you for the feedback.

July 18, 2017

First time car buyer Working with Liberty Subaru was such an enjoyable experience. As a fist time car buyer it can be very daunting and overwhelming, but Brian really help More

by christinelee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Goon
Aug 30, 2017 -

Liberty Subaru responded

We are so happy to hear you enjoyed your first car buying experience, and we hope you are enjoying the car of your dreams! Thanks for sharing your experience with Brian, we are so happy to hear he answered all of your questions. Please don't hesitate to give us a call if you have any questions, we appreciate you recommending Brian!

July 17, 2017

Best car experience ever This was my first "big girl" purchase on my own. It was the easiest / painless car buying experience ever, from our sales man, Daniel Rovelli, to the More

by mdgrl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Portee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rovelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2017 -

Liberty Subaru responded

Congrats on your first "big"purchase!! We are so happy to hear this was your best car buying experience, and we hope you are happy with your new car! Please don't hesitate to give us a call if you have any questions, we hope to see you back again! Thank you for taking the time to leave a review!

July 17, 2017

new car purchase Dan Rovelli, the sales agent was very knowledgeable and helpful. He demonstrated how to's for us and explained the service plan. We switched vehicle More

by gerry wasserman
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Bontemps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rovelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Armeli
Aug 25, 2017 -

Liberty Subaru responded

Congratulations on your new car, we are so happy Dan was able to assist you! We hope you are enjoying it, and are here if you have any questions! Thank you for your review!

July 16, 2017

Good Experience Wanted to mention our sales representative Cyrus. He was excellent and made the buying experience pleasant. Worked with us to make sure we got the c More

by Bossman22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrus Ashtyani
Aug 25, 2017 -

Liberty Subaru responded

Thank you for recommending Cyrus, we are happy to hear you had a pleasant experience with him! We hope you are enjoying your new car, and appreciate your feedback!

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