
Lima Auto Mall
Lima, OH
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Best experience ever Mike went out of his way to explain all the bells , horns and whistles when he sold me my first Cadillac Thanks Mike ! I felt very comfortable when Mike went out of his way to explain all the bells , horns and whistles when he sold me my first Cadillac Thanks Mike ! I felt very comfortable when we left the lot . More
Got us in earlier Lima auto mall got us in earlier and gave us a car to use until our repair is completed. Our car was completed quickly and went that extra mile for us Lima auto mall got us in earlier and gave us a car to use until our repair is completed. Our car was completed quickly and went that extra mile for us. More
Wonderful salesman to work with ! 😊 There was other salesman helping out when Steve was busy at times and they were great. Unfortunately I can’t remember their names. Always a genuine sm There was other salesman helping out when Steve was busy at times and they were great. Unfortunately I can’t remember their names. Always a genuine smile on their faces and helpful. More
GREAT SERVICE HAD A BRAKE JOB AND EVERYONE WAS VERY THOUGHTFUL AND COURTEOUS.VERY GRATEFUL FOR THE OUTSTANDING SERVICE EVEN A TOTAL TRUCK WASH THAT MADE MY TRUCK L HAD A BRAKE JOB AND EVERYONE WAS VERY THOUGHTFUL AND COURTEOUS.VERY GRATEFUL FOR THE OUTSTANDING SERVICE EVEN A TOTAL TRUCK WASH THAT MADE MY TRUCK LOOK NEW VERY APPRECIATIVE More

Great Dealership Dan and Josh were great to work with in finding me the perfect car for my needs. Very thorough with every detail. My next car will be also from Lima A Dan and Josh were great to work with in finding me the perfect car for my needs. Very thorough with every detail. My next car will be also from Lima Auto Mall. Thanks for a great experience in car buying. More
review You never really know if you are getting a fair deal or overcharged. Chris and Josh were very easy to work with.explained everything to me You never really know if you are getting a fair deal or overcharged. Chris and Josh were very easy to work with.explained everything to me More
Unacceptable Customer Service by Finance Director In Feb 2018, I purchased a 2016 Silverado with 3K miles on it. While doing the finance paperwork, Mr Brougher aggressively sold me a 45,000 mile servi In Feb 2018, I purchased a 2016 Silverado with 3K miles on it. While doing the finance paperwork, Mr Brougher aggressively sold me a 45,000 mile service package by showing me the cost savings I would receive at the 45,000 mile service requirements. I typically don't buy into scams, but he acted like I would be foolish to not purchase ahead of time, so I reluctantly did. I recently took an afternoon off work to come in for service, and was told that all costs will now be my responsibility because my service plan has expired. The truck has 40K miles, so I am not over the 45K, and I don't understand how can expire 15 months after purchase if it was advertised as a 36 month plan. At the time, he sold me by saying I would save hundreds of dollars by paying for services ahead of time because of everything that will be required at 45,000 miles. So far, this service plan has covered two oil changes and an air filter (the first 3 oil changes should have been free as promised by my salesman), so I really just started using the plan for my last two scheduled oil changes. The plan was sold to me as 45,000 miles or 36 months. He did not explain that the 36 months started nearly two years before I bought the truck. So in reality, I had less than 15 months to drive 42,000 miles. In my opinion he knew then that it would expire before I could use it, but couldn't pass up the chance at a little more commission. I spoke with Mr Brougher about this on the phone last week, assuming that he would help make it right. Once confronted, he decided to blame me for the expiration, and threatened to hang up on me for saying "that is xxxxxxxx". He has taken no ownership of the wrongdoing, even though your service department has told me that he should have never sold me the package. I expected my phone call to end in him agreeing that this was not right and offering to cover the $45,000 mile services. Instead he chose to pass blame to me as well as GM, and could care less that I will now never spend another dime in your dealership. I just cant believe that your company employs someone who is willing to go to this length for commission on a $300 service plan. I bought a $30,000 truck, and my family has purchased many vehicles from you, and here we are fighting over a couple hundred dollars. What a great business plan. I'm sure GM would be proud! So anyway, I am responding to your question by saying, no it was not "awesome", and you have lost a customer for life. And in return, I will make sure to tell everyone I know about how Lima Auto Mall treats valued customers. I've already been spreading the word, and will be copying this message to social media later today. Such a shame, your salesmen and service department are second to none, but one bad apple can ruin the bunch. I hope Mr Brougher bought something nice with his $30 commission! More
Service Best Service Dept. in the Area, the main Reason I continue to purchase my Vehicles here, 1st class operation, they complete Maintenance or Repairs Ri Best Service Dept. in the Area, the main Reason I continue to purchase my Vehicles here, 1st class operation, they complete Maintenance or Repairs Right the 1st Time & at a very Fair Price. More
Best Customer Service!! I always receive the best service! Friendly, reliable, and trustworthy are the best words to describe my experience every time I deal with Lima Auto I always receive the best service! Friendly, reliable, and trustworthy are the best words to describe my experience every time I deal with Lima Auto Mall service department! More
Fantastic Service I always receive top notch service from Lima Chevrolet Cadillac. I would not go anywhere else to buy or service my vehicles. Fast and friendly servi I always receive top notch service from Lima Chevrolet Cadillac. I would not go anywhere else to buy or service my vehicles. Fast and friendly service every time!! More