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Lima Auto Mall - Service Center

Lima, OH

4.8
570 Reviews

570 Reviews of Lima Auto Mall - Service Center

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August 20, 2025

They have not been able to resolve the issue with a bad smell coming out of the air conditioner. Been working on it for months. Don't know what to do next. More

by 6 mo car noise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Wellman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Lima Auto Mall responded

We are very sorry to hear that you’ve been dealing with this ongoing issue and that we have not been able to resolve it to your satisfaction. We understand how frustrating it must be to continue experiencing a problem for this long. Our goal is always to provide a complete and lasting solution, and we’d like the chance to make this right. At your convenience, please reach out to us directly so we can review the repair history in detail and work with our team to find the next best step for resolving the air conditioning concern. Your patience means a lot to us, and we truly want to earn back your confidence.

August 07, 2025

As always, top notch service at Lima Auto Mall. This is the reason me and my family are repeat customers. I bought my 2009, 2017, and 2024 Chevy Traverse from there. My husband has bought all of hi More

by THOOKER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Swaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles McClung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Wellman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Bondrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2025 -

Lima Auto Mall responded

Thank you for the glowing review! We're thrilled to hear that you and your family continue to choose Lima Auto Mall for your vehicle needs. Your loyalty, especially with purchases like your 2009, 2017, and 2024 Chevrolet Traverse, means the world to us. We look forward to serving you and your husband for many more years to come! Feel free to share your experience with others. Safe travels! Sincerely, The Lima Auto Mall Team

August 07, 2025

Ryan was great morning was pretty busy he had allot of demands to service people at once but he got through he exsplained the details and I had my car back same day thank you. More

by shonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan service department
Aug 28, 2025 -

Lima Auto Mall responded

Thank you, Shonda! Our team truly appreciates your positive feedback regarding your experience at Lima Auto Mall. We're glad to hear that Ryan was able to expertly manage a busy morning while providing you with clear explanations. It's fantastic that you had your car ready the same day. We look forward to seeing you again! Sincerely, The Lima Auto Mall Team

August 06, 2025

Every time I come in, I have a pleasant experience. The people that check me in are excellent and very helpful. I can’t imagine going anywhere else. More

by STEINERRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Wellman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Bondrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2025 -

Lima Auto Mall responded

Thank you for your wonderful feedback! We’re thrilled to hear that you consistently have a pleasant experience at Lima Auto Mall. Our team is dedicated to providing excellent service, and it’s great to know they’re making a positive impact. We look forward to seeing you again soon! Sincerely, The Lima Auto Mall Team

August 01, 2025

been having my 2018 silverdo serviced here sence I bought it here, so far so good. More

by JCJWILSON72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wellman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2025 -

Lima Auto Mall responded

Thank you for your review, JC! We're glad to hear that you've been satisfied with the service for your 2018 Chevrolet Silverado at Lima Auto Mall. Our team appreciates your loyalty and looks forward to continuing to serve you. Please don’t hesitate to reach out if you need anything in the future! Sincerely, The Lima Auto Mall Team

July 29, 2025

I recently had recall work done at this dealership and was very impressed with the experience. The team was quick, efficient, and kept me informed throughout the process. Great communication and no hassle More

by SHANNON.ACKERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wellman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Bondrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

Lima Auto Mall responded

Thank you, Shannon! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with the recall work at Lima Auto Mall. Our team always strives for quick and efficient service while maintaining great communication. Your recommendation means a lot to us! We look forward to assisting you again in the future. Sincerely, The Lima Auto Mall Team

July 28, 2025

Adam is very nice, pleasant and explains the wait expectations. The lady in the service billing department also very friendly and pleasant, explains our service invoice and directs us to where to fin More

by lklambert1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Bondrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

Lima Auto Mall responded

Thank you for your wonderful review! We’re delighted to hear that you had a pleasant experience with our team at Lima Auto Mall. It's great to know that both Adam and our service billing department made the process smooth for you. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

July 26, 2025

My service experience was excellent. Keith Shockency took care of picking my car up and getting the service done. More

by BILLLEAHYFAMILYCARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

Lima Auto Mall responded

Thank you for your great review! It's fantastic to know about your excellent service experience at Lima Auto Mall, and we appreciate you mentioning Keith. We're glad to hear that he was able to assist you with picking up your car and getting the service done efficiently. We look forward to seeing you again for your next service! Sincerely, The Lima Auto Mall Team

July 24, 2025

Great service department. Clear and precise explanation of issues and problems. Discussed best repairs to fix the problem. More

by JR24242001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wellman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

Lima Auto Mall responded

Thank you for your positive feedback, JR! We're thrilled to hear that you had a great experience with our service department at Lima Auto Mall. Clear communication is important to us, and we're glad you found our explanations helpful. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

July 17, 2025

Friendly staff, good reliable service. Easy to schedule and honest technicians, nice to use coupon and GM points. More

by KLONG831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Wellman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Bondrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

Lima Auto Mall responded

Thank you for your great feedback! We at Lima Auto Mall appreciate your kind words about our friendly staff and reliable service. It’s fantastic to hear that you found scheduling easy and valued our honest technicians. We hope to see you again soon, and don’t hesitate to share your experience with others! Sincerely, The Lima Auto Mall Team

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