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Lithia Chrysler Jeep Dodge of Billings

Billings, MT

Overview
Employees
Reviews
Vehicles
3.3
545 Reviews
Lithia Chrysler Jeep Dodge of Billings is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Chrysler Jeep Dodge of Billings, located in Montana's "Magic City", joined the Lithia Motors family of dealerships in June 2003 after being acquired from Montana Dodge. Lithia Chrysler Jeep Dodge of Billings sells new and used Chrysler Jeep Dodge cars, trucks & SUVs in Billings, MT, near the surrounding areas of Billings, Laurel, Shepherd, Fromberg, Joliet and Park City Montana. Our inventory includes new models such as the Chrysler 300, Chrysler 200, Town & Country, Compass, Grand Cherokee, Cherokee, Durango, Patriot, Wrangler, Grand Caravan, Challenger, Charger, Journey, RAM 1500, Ram 2500, and Ram 3500.
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2229 King Avenue West

Billings, MT

59102

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Showing 545 reviews

May 24, 2016

Love these guys! I'm a difficult buyer -- of any product -- because the service must surpass the product in every way. I haven't found much of that in Billings since More

by Angi Carelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler (finance) and John (body shop), Mike Martin
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Nov 27, 2016 -

Angi Carelli responded

I wrote the last review in haste. Mike was great; until finding out something about the truck that I didn't want. He knew what I wanted prior to purchasing. We looked and looked but couldn't find the right truck. He convinces me that I can add what I want later. I find a truck at a dealership one state over. Mike calls to make sure it was exactly what I wanted. He guarantees me it is, and we'll add the other when it arrives. Mike and his sales mgr negotiate the deal. When it arrives, they measure my truck prior to install. I went to schedule the appt with service and they said my truck didn't qualify. I talked to Mike and he threw up his hands. I talked to the sales manager and he threw up his hands. They wouldn't even negotiate for another truck that would qualify. It had only 100 miles on it; 80 before my purchase. I put only 20 miles on it when this happened. And, I was ok with paying a little more to do the trade. Instead, they ignored my attempts at talking to someone. One manager, Nolan, connected only after a previous buyer called the head of sales and told him this was wrong. Nolan said it wasn't their fault, since I found the truck. He said I should've known it wouldn't qualify, even though they were responsible for the sale. The ability to add-on was structural and mechanical, nothing I would know about or know what to ask. I put my faith in Lithia to would make sure it was all that I wanted. $40k cash later and no apology, no recourse. No phone calls, even after telling me someone would call me back. 4x. Nothing. I contact Mike about something completely different re the truck. No response. These guys don't care after the money is in their hands. They act like it, but they don't. Again, I wrote the last review in haste. If you buy from Lithia, make sure the vehicle has everything you want, even mechanically, otherwise, you're screwed. Mike Martin (sales), Nolan Fisher (sales mgr), Austin Saylor (sales mgr) and Nate Bligh, (finance mgr): Thanks for a crappy $40k experience. Rest assure I'm spreading the news.

May 21, 2016

They will work with you! We were able to work together toward what we wanted, compare the prices, value our trade, and work on an agreeable fair price! Lithia Billings did an More

by gabby2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Ishak
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May 20, 2016

Friendly Understanding Staff Very friendly staff. Interested in your needs. They put you first. Burton was outstanding. He even took the time to help me watch my child while I got More

by Anthony Bourne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Burton Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2016

Great deal super helpful staff Cam and Burt did a great job explain all the features of my new ram truck and really sharpen the pencil to give me a super good buy on my new truck! T More

by Flash man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Burton Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Walcker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Swift, Nate Bligh
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May 17, 2016

Educational experience Bryan was great at helping me to match the right Jeep Wrangler model to the type of off-road driving I was looking to experience. More

by Jeep Enthusiasts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Rask
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Erskine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bligh
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May 14, 2016

Brian was extremely knowledgeable about our new Jeep! Great staff and happy with the whole purchasing process Very knowledgeable staff about our new Jeep. Didn't try to over sell us and gave us a good de More

by Lari3016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Rask
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bligh, Brian Cramer
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May 13, 2016

Incredibly helpful Bryan is quite simply the best salesman I've ever done business with. Incredibly helpful and is on your side. The type of guy you'd want as a friend i More

by Trey1124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Rask
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2016

Most amazing place ever! I was super nervous about buying a brand new car as it was my first experience ever. Bryan made everything so easy, helped me find exactly what I was More

by Heather Conway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Rask
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2016

Bryan Rask is the greatest! Very Professional! Bryan is the most helpful vehicle sales person that you will ever meet! I cant believe that it took us so long to find a dealership that is this go More

by Heather Bear Cloud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Rask
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May 03, 2016

Great experience I'm very happy with Bryan Rask and Lithia for getting me in to a great 2016 Wrangler Unlimited Willys. He went through everything thoroughly, in the More

by Happy Jeep Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Rask
5.0
This rating includes all reviews, with more weight given to recent reviews.
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