Lithia Chrysler Jeep Dodge of Billings

Gary Musridge. Don't listen to his bs. What a piece of work this guy(Gary Musridge) is. I see I car online and contact him about it. He tells me that they are having a big blowout sales and What a piece of work this guy(Gary Musridge) is. I see I car online and contact him about it. He tells me that they are having a big blowout sales and that I should make it down that weekend. Unfortunately I can't make it but the car didn't sell. This past weekend we planned to make it down to Billings. I call Gary and talk to him about the car and he assures me that it is still available and they he would see me in the morning. So I leave to Billings less than an hour after talking to Gary, it's a 5 hour drive from where I live. We get into Billings around 9pm so we assume the dealership is closed. We go in the first thing in the morning and meet with Gary. At first me beats around the bush but finally tells us they they sold the car last night. I was pissed and he must have saw it. He passed me off to a salesman and I never saw him again. So I'm balling out the salesman, they're basically not selling me anything. And he tells me that they have a policy that they can't hold used cars. I mean, Gary knew I wanted to buy the car, he knew I was coming in that day, he knew I was traveling so far. You telling me they couldn't tell them that there was a sale pending on that car, come back tomorrow afternoon? Later that day I talked to both Denny Menholt and Rimrock GMC and they stated that they don't have any such policy and that they would have pulled the car and held it, especially knowing I was traveling so far. They also said that they probably sold it before I talked to him right before a came down and he probably just told me it was still available to get me into they're lot to try to sell me a car. What a Should have known, the last time I was there they tried selling me a car I didn't want, wasted almost two hours of my time when they chased me down at the stoplight when I went to leave. More

Best truck buying experience I have ever had! Take the time to go talk to the Lithia sales staff if you are looking for a new truck. In my 40 years of buying cars or trucks - this was a first in Take the time to go talk to the Lithia sales staff if you are looking for a new truck. In my 40 years of buying cars or trucks - this was a first in which I drove off with a sense of satisfaction I had all of the information, participated in a transparent buying process and my needs were what we were talking about. From Gary in Business Development to Burton in sales, my experience was great. Thanks to them for listening, being interested in my wants and offering a great deal from buying price to trade-in. More

Joke of a dealership Worst dealership iv ever dealt with was great when i bought the truck intill i found out it has recalls on it for the tie rod assembly and stering lin Worst dealership iv ever dealt with was great when i bought the truck intill i found out it has recalls on it for the tie rod assembly and stering linkage even called the 1800 number for dodge and was told i should have been warned befor they sold me the truck they failed to and went all the way fron sidney mt to billings mt cuz a saleman told me to bring the truck down they would see what they could work out i got there talked to the dealer who sold my the truck was told nothing we can do for u so i drove 5hrs 1 way cause they told me to come down to now be told nothing they can do about it and i told the dealer what the customer service at the 1800 told me and he just gave me a look and said we would have warned u if the recalls were on the truck when we sold u it clearly hes a dam moron was bought like 4 months ago and first recall is 2009 2010 and 2011 great ppl working at lithia dodge will never own a dodge product or buy from this xxxx hole place again More

The service department was very helpful I have always had great service from the boys in the service dept. I would recommend them every time. They are always knowledgeable and keep my time i I have always had great service from the boys in the service dept. I would recommend them every time. They are always knowledgeable and keep my time in mind when working on my truck. More

Very considerate and great service. I was pleased with the way the crew handled my needs and the work done. I needed an extra key and they were able to get it done right away before I h I was pleased with the way the crew handled my needs and the work done. I needed an extra key and they were able to get it done right away before I had to head home. More

Purchase of 2016 Jeep Wrangler My wife and I were considering upgrading to a 4 door Wrangler to get additional interior space. Burton showed us the ones on the lot and one of those My wife and I were considering upgrading to a 4 door Wrangler to get additional interior space. Burton showed us the ones on the lot and one of those perfectly met our needs. This was the greatest vehicle shopping experience ever! More

One of a kind Overall this was my best car shopping experience. Kristian's expertise and customer service was exceptional. This was worth the three hour travel from Overall this was my best car shopping experience. Kristian's expertise and customer service was exceptional. This was worth the three hour travel from Butte. More

Best car buying experience ever! We worked with Mike when buying our jeep wrangler, and seriously was the best car buying experience. We didn't have time to test drive on the first da We worked with Mike when buying our jeep wrangler, and seriously was the best car buying experience. We didn't have time to test drive on the first day juts stopped by real quick to look, and he wasn't too pushy about asking us to stay either. So we returned the next day when we had time. We ended up walking out that day with our jeep and we love it. If looking to buy a car I would highly recommend stopping by this dealership and asking for Mike Martin. More

Great crew to work with! The guys are always professional and great to work with. It is the only place I go for service as I know I myself and my vehicle are always in good ha The guys are always professional and great to work with. It is the only place I go for service as I know I myself and my vehicle are always in good hands. More

Leasing a new car I had the pleasure of working with Burton Pierce. He was straight forward, asked what I wanted, found it for me, worked with others to provide the in I had the pleasure of working with Burton Pierce. He was straight forward, asked what I wanted, found it for me, worked with others to provide the information I needed on what a lease would cost and explained to me how the lease worked. No games, straight forward. Very refreshing in that I consider dealing with most car sales similar to going to the dentist! More