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Lithia Chrysler Jeep of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.7
3,002 Reviews
Lithia Chrysler Jeep of Reno is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Chrysler Jeep of Reno in Reno, Nevada, joined the Lithia Motors family of dealerships in January 2004 after being acquired from Ewert, Inc. Lithia Chrysler Jeep of Reno, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new and used cars, trucks and SUVs. Our inventory includes new models such as the Chrysler 300, Chrysler 200, Chrysler 200 Convertible, Town & Country, Compass, New 2011 Grand Cherokee, Durango, Liberty, Patriot, and Wrangler.
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1050 East Plumb Ln #100

Reno, NV

89502

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Showing 3,002 reviews

November 30, 2023

Service advisor Ben is great, he was able to fit us in on spur of the moment. We were out of town and had a service needed. Still having issue with the vehicle serviced and not happy with the work performed. More

by Alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
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Nov 30, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your excellent review, Alan! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

November 30, 2023

Excellent customer service. They had the car we were looking for. I will recommend Lithia to all my friends More

by ahalla3721
Recommend Dealer
Yes
Employees Worked With
Dirk Westergard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dirk Westergard
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Dec 01, 2023 -

Lithia Chrysler Jeep of Reno responded

Thanks for the kind remarks. We're glad Lithia Chrysler Jeep of Reno could assist with finding your car. Your recommendations mean a lot to us.

November 30, 2023

Great customer service. Always kept me updated and was professional during the whole service visit. More

by ROBTHAYER3
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Seibert
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Dec 01, 2023 -

Lithia Chrysler Jeep of Reno responded

Glad you appreciated our professionalism and up-to-date communication at Lithia Chrysler Jeep of Reno. Your positive feedback is valued.

November 30, 2023

Always easy to work with. Very nice guy. Very respectful, I would recommend him to friends and family. More

by kevin.trinkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Lithia Chrysler Jeep of Reno responded

Appreciate your recommendation for Lithia Chrysler Jeep of Reno's team. Respect and ease are always our priorities. Thank you for sharing with your circle.

November 29, 2023

Great as always. Efficient, fast, friendly, Always a pleasure and service with a smile. Thank you More

by krsmith222
Recommend Dealer
Yes
Employees Worked With
Fernando and Bob
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Nov 29, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.

November 29, 2023

the service i received was great ben was extremely helpful and good to work with More

by ANNIESJANITORIAL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ben service dept
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Nov 29, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you so much, Annie, for your kind words for Ben and for taking the time to leave us this wonderful feedback!

November 29, 2023

Second time I've had to bring the jeep in after an oil change because of a leak. Not paying attention to detail and tightening the oil filter down. More

by GOOFYADDIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenny Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

Lithia Chrysler Jeep of Reno responded

Hello, We take customer satisfaction very seriously. Please send us an email with your contact information, so we may discuss your experience with our Service Team regarding your recent visits for an oil change in further detail. Sincerely, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.comThank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 29, 2023

As usual great work always doing great work Great customer service tells you what the car needs Thank you More

by mikekazzouh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your feedback and rating of Lithia Chrysler Jeep of Reno. Your feedback on our work and customer service details is noted. Thank you for your continued patronage.

November 29, 2023

Had to wait for help. Nobody is overly friendly. Ask for tires to be rotated did not happen. Parking is a big pain in the xxx. Asked about recall said that would have to g More

by JWERLINGERJR
Recommend Dealer
No
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Dec 03, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 29, 2023

It's always a very stress free environment It's a very calm and fast experience. Never have to wait longer than an hour or hour and a half More

by Melbateman27
Recommend Dealer
Yes
Employees Worked With
Jared
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Nov 30, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

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